Commercial HVAC Field Service Supervisor

SUMMARY:

`The Service Field Supervisor oversees a team of HVAC field technicians and is responsible for the maintenance and repair of HVAC systems utilizing knowledge of refrigeration theory, electrical schematics, pneumatic and electronic control systems.`

• Ensures safe work environment for team by education and training in safe work practices
• Responsible for development and training of the technicians on their respective team
• Serves as liaison between the field and the office
• Serves as technical advisor for the team, whether directly or indirectly (finding the correct resource)
• Assists Dispatch in assigning work and matching jobs with technician skillsets
• Enforces expectations for the technicians and the team around customer satisfaction, performance, safety, teamwork, and professionalism and personally adhere to them
• Provides regular feedback and coaching to technicians on the team on their performance to expectations
• Assists Area Service Manager in hiring, disciplinary process, and firing
• Assists Area Service Manager with onboarding process for new technicians
• Reviews and understands team metrics and financials with Area Service Manager; makes necessary adjustments based on results
• Oversight of annual inventories for field technicians
• Represents team at quarterly Town Halls and provides team with feedback, including any updates
• Performs annual performance reviews with each field technician; sets goals and addresses all performance issues; provides recognition for good performance
• Provides leadership by encouraging, challenging and nurturing individual growth and career path of team technicians.
• Assist Area Service Manager and provides oversight of respective team resources (warehouse space, spare vehicles, trailers, large recovery equipment, pressure washers, tube cleaning equipment, etc.)
• Forecasts anticipated staffing needs for your territory with the Service Manager and Dispatcher
• Directly supervises HVAC Field Technicians and HVAC Field Technician Apprentices
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring and training associates; planning, assigning, and directing work; appraising performance; coaching and mentoring; addressing complaints and resolving problems.

• Identifies, analyzes, diagnoses, and repairs systems and equipment at customer's location.
• Performs repairs, site surveys, replacement, and modifications as needed or requested by customers.
• Documents work by completing paperwork on each job.
• Represents Company by serving as a direct customer contact.
• Knowledgeable of the products and services offered by Brady in order be effective in the sales of those products and services.
• Recognizes opportunities and actively promotes sales.
• Stays up-to-date on all manufacturers’ products through continuous education and training and development.
• Provides technical support to customers.
• Ensure compliance with federal, state, and local laws, legal regulations, and recommended best practices
• Collaborate with all Employees to uphold the company’s mission and values.

• Associate’s degree or equivalent from an accredited institution or certificate in Heating, Ventilation, and Air Conditioning
• 10+ years minimum of related experience
• Universal EPA certification
• Working knowledge of Microsoft Office software
• Ability to pass drug screening
• Ability to prove US employment eligibility

The physical demands and environmental exposure described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable…