Field Service Manager

Why Join Tech
24?

At Tech
24, We Invest In Our Technicians And Leaders So You Can Focus On What You Do Best. Here’s What You Can Expect When You Join Our Team

• Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities – Advance your skills through manufacturer training, company training, and on-demand technical support
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Paid Time Off – Paid time off and paid holidays
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

UST, a Tech
24 Company

Location:

San Antonio, TX

Compensation Range: $110K-$120K DOE

At Tech
24, We Invest In Our Technicians And Leaders So You Can Focus On What You Do Best. Here’s What You Can Expect When You Join Our Team

• Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities – Advance your skills through manufacturer training, company training, and on-demand technical support
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Paid Time Off – Paid time off and paid holidays
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

The Field Service Manager serves in a dual role as a hands-on Service Technician and leader. This position is responsible for servicing, troubleshooting, and repairing commercial cooking and refrigeration equipment while also supporting assigned Field Service Technicians.

The Field Service Manager serves as a technical resource and leader for the assigned team, helping technicians with technical support, training, company procedures, and customer service issues. The ideal candidate brings strong commercial food service equipment experience, excellent troubleshooting skills, leadership ability, and a customer-focused approach.

This role plays an important part in maintaining technician performance, service quality, customer satisfaction, safety, and overall operational efficiency.

• Service, troubleshoot, diagnose, and repair commercial cooking and refrigeration equipment
• Communicate with customers and branch staff regarding repair status, scheduling, and service conditions
• Complete service tickets accurately and according to company procedures and best practices
• Maintain appropriate truck stock and ensure technicians have the parts and materials needed to complete service calls
• Maintain service vehicle, tools, equipment, and uniforms to Tech
  24 standards
• Assist the Service Manager in determining appropriate technician stocking levels
• Support assigned technicians with company procedures, policies, and software
• Provide technical support, coaching, and training to assigned technicians
• Assist with monthly technician and safety meetings
• Assist with technician performance reviews and provide feedback as needed
  
  Train new technicians on safe troubleshooting, equipment service, preventative maintenance, and company procedures
• Perform monthly truck inspections
• Assist the Branch or Service Manager with the hiring and disciplinary process for assigned technicians
• Serve as a positive example and Company advocate for less experienced and new technicians
• Help resolve customer service issues that…