Field Service Technician

Company Description

Mission Critical Group (MCG) is an end-to-end power systems and solutions provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable.

Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

The Field Service Technician is responsible for providing installation, preventive maintenance, troubleshooting, repair, retrofit, and emergency support services for electrical power distribution, control, and power generation systems. This role serves as a technical representative ofMCGat customer sites and plays a critical role in ensuring the reliability, safety, and performance of customer equipment.

The Field Service Technician works independently and collaboratively to diagnose and resolve electrical and control system issues, deliver exceptional customer service, and support aftermarket service growth. This position requires extensive travel, technical expertise, a commitment to safety, and the ability to effectively communicate with customers, vendors, and internal stakeholders.

Success in this role is measured by technical proficiency, customer satisfaction, safety performance, quality of work, responsiveness, and contribution to service revenue growth.

• Perform installation, testing, calibration, and maintenance of low-, medium-, and high-voltage electrical equipment and control systems.
• Troubleshoot electrical, mechanical, control, PLC, generator, switch gear, relay, and power distribution systems.
• Conduct preventive and predictive maintenance inspections to maximize equipment reliability and uptime.
• Diagnose equipment failures anddetermineroot causes using technical drawings, schematics, diagnostic tools, and testing equipment.
• Complete repairs, retrofits, upgrades, and equipment modificationsin accordance with company and customer requirements.
• Respond to emergency service calls and provide on-call support as assigned.

• Build andmaintainpositive customer relationships through professional communication and technical expertise.
• Provide customers with recommendations for maintenance, repairs, upgrades, and operational improvements.
• Prepare service reports fordocumenting findings, corrective actions, recommendations, and partsutilized.
• Support service quoting activities throughaccuratefield assessments andscope of development.

• Adhere to all company, customer, OSHA, NFPA 70E, and applicable safety requirements.
• Conduct job hazardanalysisand maintain safe work practices at all times.
• Utilize proper PPE and follow lockout/tagout procedures and electrical safety standards.
• Report safety concerns, incidents, and near misses promptly.
• Support continuous improvement initiatives that improve service quality, efficiency, and customer satisfaction.

• Complete service documentation, expense reports,time sheets, and travel records accurately andtimely.
• Maintain company tools, testing equipment, vehicles, and inventory in good working conditions.
• Participate in required training and certification programs.

• 3–5 years of field service, maintenance, or troubleshooting experience involving electrical power systems, generators, switch gear, controls, or industrial equipment.
• Experience in power generation, utilities, marine, oil and gas, manufacturing, or industrial environments preferred.
• Experience with PLC troubleshooting and electrical control systems preferred.
• Knowledge of electrical theory, power distribution systems, switch gear, generators, protective relays, and control systems.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical manuals.
• Familiarity with PLC platforms such as Allen-Bradley, Siemens, Schneider, or similar systems.
• Proficiency using electrical test equipment including multimeters, insulation testers, and power quality analyzers.
• Strong…