Disaster Relief Case Manager

Disaster Relief Case Manager

Archdiocese of San Antonio

Full‑time | Work hours vary | Workdays:
Monday – Friday (weekends/evenings as needed) |

Location:

Kerrville, Texas

Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

Summary: The Disaster Relief Case Manager is responsible for providing immediate and ongoing support to individuals and families impacted by disasters, with the goal of helping clients recover and stabilize following a crisis. This position plays a critical role in assisting clients as they navigate federal disaster assistance programs, including those offered by the Federal Emergency Management Agency (FEMA) and the Small Business Administration (SBA), primarily through support at Disaster Recovery Centers (DRCs).

• Emergency Financial Assistance
• Funeral Financial Assistance
• Referrals for Counseling and Emotional Support Services
• Referrals to Caritas Legal Services
• Assistance with Immediate Basic Needs (e.g., gift cards for food or supplies) via the Donation Distribution Center
• Short‑Term Shelter or Housing Support (e.g., hotel or Airbnb accommodations)
• Long‑Term Housing Assistance (e.g., locating and securing rental housing for stabilization)

In addition to direct assistance, the Case Manager will assess client needs, develop individualized recovery plans, and connect clients with relevant internal services and community partners.

• Must be able to deploy to Kerr County (Kerrville, Texas) for CCAOSA’s current response to Texas Severe Storms Flooding DR-4871-TX for Flood Crisis Relief in Kerrville, Texas and eligible counties for up to 6 days a week, including overnight lodging.
• Assist with day‑to‑day program operations for CCAOSA’s current response to Texas Severe Storms and Flooding DR-4871-TX for Flood Crisis Relief in Kerrville, Texas and eligible counties related to disaster case management services including but not limited to assessing and determining eligibility for emergency assistance, requesting and applying for emergency assistance, administering emergency funding and processing payments for emergency assistance.
• Coordinate and deliver a range of essential services offered by CCAOSA (see Essential Services).
• Ensure all forms are fully completed, all necessary documentation is obtained, and data is entered into all appropriate databases (Charity Tracker, Briteworks, Smartsheets, etc.) in a timely manner.
• Responsible for intake assessment of clients to determine eligibility and assess client needs.
• Maintain an active caseload of clients to include establishing goals, assessment, and tracking of outcomes.
• Maintain detailed, up‑to‑date, accurate, and well‑written documented case notes of client progress.
• Submit daily, weekly, monthly, and quarterly reports in a timely manner to Program Manager or Senior Director.
• Provide clients assistance in navigating and applying for resources via FEMA and the SBA, primarily through support at Disaster Recovery Centers (DRCs).
• Maintain good relationships with community partners and resources.
• May be required to attend meetings, visit clients, conduct inspections on habitability and lead standards, deliver vendor payment to properties, or pick up items or donations for program.
• May be required to conduct local outreach to promote services offered.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adhere to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution‑oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by Program Manager, Senior Director, or VP of Programs.

• Critical Thinking
• Customer Service
• De‑escalation
• Solution Oriented
• Teamwork