Intern - Hotline Response and Service Coordinator

Internship Overview

Position:
Hotline Response & Service Coordinator Intern – part‑time unpaid internship supporting the 24/7 operability of the BCFS HHS – Common Thread – TX anti‑trafficking program. Intended for a student completing academic field hours toward a degree in a human services‑related field.

• Accept and respond to inbound hotline contacts during assigned shifts.
• Assist with phone‑based trafficking screening and crisis assessment under supervision.
• Support referral and intervention processes for qualifying cases.
• Provide survivor‑centered communication during crisis situations.
• Assist in identifying appropriate referral pathways.
• Support coordination with community partners and resources.
• Maintain awareness of regional referral networks.
• Assist with follow‑up documentation.
• Ensure all hotline contacts are documented accurately in program databases; assist with call logs, intake notes, and referral summaries.
• Follow confidentiality and data protection protocols.
• Assist with office operations including filing, data organization, and supply coordination; support service plan tracking and logistics tasks as assigned.

• Currently pursuing a degree in Social Work, Psychology, Criminal Justice, Public Health, Communications, Sociology, or a related field.
• Experience working with vulnerable youth, survivors, or trauma‑impacted populations.
• Demonstrated leadership or supervisory capacity through academics or professional experience.
• Pass all required background checks and screenings.
• Participate in all program trainings.
• Strong communication, emotional regulation, organization, and leadership potential.
• Ability to work independently and as part of a multidisciplinary team.
• Strong verbal and written communication skills.
• Cultural sensitivity and empathy.
• Ability to maintain composure during crisis situations and maintain confidentiality of sensitive information.
• Strong organizational and time‑management skills.
• Professionalism, reliability, and strong work ethic.
• Willingness to accept direction from program staff.
• Arrive on time for all assigned shifts.
• Complete tasks within assigned timelines.
• Commit to weekly supervision meetings.
• Participate in weekly team meetings.
• Authorized to work in the U.S.; ability to speak English.

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws, we provide equal employment opportunity and treat all applicants equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state, and/or local laws. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.