Care Manager

Description

Join our winning team
, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care‑recipient experience.

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

As a Care Manager you will play a crucial role in researching, assessing, and planning interventions to support clients facing social, emotional, economic, and environmental challenges. You will be instrumental in developing and expanding our care management program.

In this role, you will assist long‑term care insurance policyholders by facilitating access to community resources, services, and support. By utilizing assessment results, screenings, and your extensive knowledge of community‑based resources, you will help policyholders achieve their care journey goals.

• None

• Communicate with clients and their families to build a rapport and understanding of the caregiver journey; helping to identify barriers to aging in place successfully and reducing out of pocket expenses through phone and email.
• Be skilled in motivational interviewing techniques to successfully interview and engage individuals with differing levels of health needs
• Document communication and intervention activity accurately and consistently
• Serve as an expert in care management, the caregiver journey, care coordination, and resource management and navigation Work with our development team to improve care management tools and systems
• Serve as a mentor and SME to new and junior team members
• Effectively manage caseloads and hit touchpoint goals for outreach at each engagement level
• Other duties as assigned/necessary

• Needs Assessment Completion Rate:
  Achieve 90% completion of needs assessments.
• Caseload Management Efficiency:
  Maintain efficient management of caseloads, ensuring timely and effective handling of each case.
• OB Touchpoint Completion:
  Complete outbound touchpoints for each case within SLA
• Documentation Review Accuracy:
  Ensure thorough and accurate documentation review for all cases.

• Passionate about helping older adults in all settings and situations
• Comfortable communicating with clients using multiple methods (phone, email, etc.)
• Professional and engaging phone presence
• Creative, as we have to constantly problem solve and change approaches
• Comfortable with change, as we are constantly improving our products and programs
• Willing to take the lead to develop and improve our care management program
• Must be 18 years of age or older

• Strong background in and real‑world geriatric case management or coordination experience required
• Experience in one or more of the following areas highly preferred:
  Social Services, Care…