Program Coordinator - Domestic Violence Crisis Advocate Program Supervisor

Job Summary

Under direction, develops and coordinates the operations, processes, and systems related to a specific City or department program. Leads staff in the implementation of program operations and ensures services are delivered efficiently and effectively. May exercise supervision over assigned staff. This position conducts research, provides data, makes recommendations, and works with staff on high risk cases to be able to recognize case for the Domestic Violence High Risk program.

4335 W. Piedras Dr., San Antonio, Texas 78228

9:00 a.m.

- 5:00 p.m., Monday - Friday; (Must also rotate days at the different substations throughout the week)

• Oversees the six sub stations located out in the community.
• Coordinates the evaluation of program data related to performance metrics and ensures compliance with established rules and regulations.
• Assists in developing and disseminating program guidelines and advises staff on related City policies and procedures.
• Coordinates with community and partner organizations to develop and implement program initiatives and gathers feedback from stakeholders on potential program improvements.
• Assists in developing and managing program budgets and resources to ensure program success.
• Ensures compliance with established program requirements associated with contracts and/or grants.
• Facilitates improvements related to identified operational and technical needs and requirements.
• Coordinates, implements, and evaluates program operations, initiatives, and services.
• Develops and coordinates community outreach related to program initiatives and services.
• Coordinates and facilitates communications with relevant department and city staff regarding program needs.
• Assists, prepares, monitors, and evaluates the annual departmental and/or divisional budget.
• Prepares written reports, summaries, and presentations on program performance, plans, and projections.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's Degree from an accredited college or university.
• Three (3) years of increasingly responsible experience in program or policy analysis, development, and/or management, to include one (1) year of supervisory or lead experience.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position:
  Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
• Any applicant selected for this position must have a background check completed with results satisfactory to the City of San Antonio and successfully complete the City of San Antonio’s Cash-Handling Certification Training.

• Master's Degree in Social Work or relevant field or relevant life, work, or volunteer experience.
• Bachelor's Degree from an accredited college or university with major coursework in Social Work, Psychology, Public Health, or a related field.
• Six years of direct client work (preference given to experience in residential, crisis, homeless, or domestic violence shelter program).
• Five years of experience in management, analysis, or policy development in domestic violence.
• Direct experience working with high risk survivors of domestic violence and sexual violence.
• Experience developing and maintaining relationships with diverse community partners, including law enforcement and community agencies.
• Experience in case management, domestic violence, and victim services.
• Experience and skilled in data entry/collection using an online database to track program outputs/outcomes and use computer software including word processing, spreadsheet, and PowerPoint.
• Experience working with domestic violence, sexual assault, human trafficking, or homeless programs.
• Experience working in a high-stress, fast-paced environment while maintaining a calm and professional demeanor.
• Experie…