Service Coordinator II​/Digital Equity Coordinator Part Time

Job Summary

JOB SUMMARY:
Temporary - Contractual
- On a Needed Basis

The Service Coordinator II manages the delivery of services to maximize community impact and is responsible for developing and maintaining collaborative relationships, supervising staff and contractual team members and volunteers, collecting client and service activity data and inputting client and service activity data while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.

The Service Coordinator II is also responsible for: assisting with writing proposals for program, developing and forecasting budget, managing budget, attending monthly budget and reporting, supervision/coordination, subcommittee meetings, peer review, departmental, and external and internal reporting of delivery of services; managing and maintaining training files, training registration, trainer packets, processing of checks/money orders for return/deposit, processing of check requests for program materials and supplies, and other financial paperwork.

• Legal and Regulatory Application and Assessment:
  Ability to understand and explain the regulatory and administrative environment in which the organization functions.
• Communication
  
  Skills:
  
  Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations.
• Collaboration:
  
  The ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict.

• Accountability:
  The ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions and develops strategies that continually improve the long-term success and viability of the organization.
• Healthcare and Human Services Environments:
  Ability to explain issues and advancements in the healthcare and human services industries.
• Ability to train youth, staff, community partners, and stakeholders on various digital equity initiatives. Must be able to handle high volume of projects and communications with large number of individuals from multiple organizations.
• Facilitate soft skill building and college/career readiness programming for teens; serve as a resource on college and career readiness for families. Develop and enhance youth leadership opportunities, where youth can advocate for their interests and inform program design and implementation. Cultivate partnerships with community partners and invite guest speakers, or organizations to give workshops, set up field trips.
• Monthly reporting and attending group calls for various councils and community groups related to youth development programming and digital skills within San Antonio. Must rack reporting data and submit reports on a timely basis.
• Experience recruiting and maintaining retention for youth and participants to various youth educational programming with target populations growing up within the Digital Divide.
• Conduct mentor outreach, recruit mentors, and build partnerships with local sources of mentors (i.e. colleges, local businesses, community partners, etc.). Ensure proper mentor screening and candidate review, provide orientation, ongoing training, and support to mentors, and facilitate positive endings to mentoring relationships.
• Create a culture within a safe space that is youth-centered with direct service that is trauma-informed care; identify the needs of youth and parents/guardians/families and provide them with assistance and various resources.
• Will travel to various conferences out of state as part of The Clubhouse Network and Best Buy’s professional development training including Boston, Minneapolis, etc.
• Able to represent Family Service during local monthly meetings to share best practices, resources, and participate in networking opportunities as part of The Clubhouse Network in partnership with the Best Buy Teen Tech Center.

• Associate’s degree and four…