Advocate
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listing for:
10 BCFS Health and Human Services
Full Time
position
Listed on 2026-06-27
Job specializations:
-
Social Work
Crisis Counselor, Human Services/ Social Work, Family Advocacy & Support Services
Salary/Wage Range or Industry Benchmark: 45000 - 60000 USD Yearly
USD
45000.00
60000.00
YEAR
Job Description & How to Apply Below
Position Summary
Advocate provides trauma‑informed, relational advocacy and case management services to survivors, ensuring high‑quality support in both crisis and long‑term situations.
Academic Requirements
Bachelor’s degree in social work, psychology, criminal justice, sociology, or a closely related field.
Work Experience
Two to three years of case management and/or crisis intervention experience is required. The candidate must also have personal or professional experience with victims of human trafficking, child abuse and neglect, or youth experiencing homelessness and/or addiction.
Responsibilities
Immediate crisis response, safety planning, case documentation, and coordination of ongoing services in alignment with program, state, and federal standards. The role requires flexibility for after‑hours and weekend crisis coverage and participation in an on‑call rotation.
Maintain compliance with all federal, state, and program regulatory guidelines and standards applicable to this position.Assess ongoing changes in behavior, circumstances, or conditions affecting child safety, using child‑focused, trauma‑informed, and quality‑driven approaches.Deliver family preservation interventions, including comprehensive safety planning and clinically informed stabilization planning.Provide feedback and support to crisis response line to ensure effective responses, follow‑ups, and appropriate family support.Respond immediately to all referrals and crises for assigned caseload.Engage children and their caregivers actively in the casework process.Manage caseloads according to agency policies, licensing, and contract standards.Document progress toward risk reduction, achievement of service goals, and positive case outcomes for children and families.Complete all documentation within program‑required timelines.Follow immediate reporting and response requirements for safety‑related cases in the field.Transport clients when needed according to program protocols.Dispatch within required time frames to hospitals, police stations, DFPS offices, shelters, community‑based settings, or incident locations.Maintain a minimum number of daily or weekly contacts with children and families to ensure consistent support.Continuously evaluate and strengthen rapport with assigned clients.Act in the child’s best interest, supporting relationships with community members and stakeholders.Participate in community meetings and engage stakeholders to ensure services are accessible.Attend workshops, seminars, and educational programs to promote professional growth and development.Prepare and maintain accurate records, files, forms, and statistics in accordance with agency, licensing, and contract requirements.Participate in weekly case staffing with the regional team.Work evenings, weekends, holidays, and on‑call shifts as needed, including voluntary overnight crisis coverage.Implement safety protocols, including emergency evacuations, in accordance with BCFS Health and Human Services and program guidelines.Maintain strict confidentiality in all areas of service, population interactions and program operations.Uphold BCFS Health and Human Services professional and ethical standards, demonstrating respect for staff, the service population, and community members, and comply with the required dress code.Essential Functions
Provide comprehensive, trauma‑informed services, including safety planning, immediate risk reduction, and short‑term therapeutic interventions.Independently coordinate referrals, service planning, and documentation for an assigned caseload.Accept and respond to crisis calls, providing timely support to children and families in need.Conduct thorough assessments, develop treatment plans, and make independent field decisions regarding the safety and well‑being of assigned children and families.Deliver in‑home family preservation services as assigned.Serve as a liaison with stakeholders—including legal providers, child protection, law enforcement, federal partners, and others—ensuring adherence to program and local protocols.Actively participate in community meetings and advocate directly with stakeholders to enhance child…
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