Service Coordinator III-ERSEA

Job Summary

The Service Coordinator III, Program Design Management (PDM) & Governance & Eligibility, Recruitment, Selection, Enrollment and Attendance (ERSEA) manages the delivery of services to maximize community impact and maintains support for a formal structure of shared governance through parent committee, policy council, and the governing body, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.

This liaison position will assist with communication of shared decision‑making amongst each group. Facilitation of required reports to the office of Head Start to include, but not limited to, the annual program information report, agency annual report, annual self‑assessment, audit report, community assessment, communication from HHS Secretary, monthly enrollment, monitoring reports, service plans and strategic and long‑range planning. Works with agency staff in the development, implementation and coordination of the Head Start/EHSCCP ERSEA activities;

eligibility, recruitment, selection, enrollment and attendance of Head Start participants. The ERSEA Coordinator supports the monitoring, analysis and reporting of ERSEA data, ensuring all Head Start/EHSCCP services are in compliance with regulatory and licensure requirements and assists in the blending of administration and program to promote maximum efficiency of service delivery within Early Head Start Child Care Partnership/Head Start programming.

The Service Coordinator III, PDM & Governance & ERSEA is also responsible for writing proposals for program, supervisor/coordination, subcommittee meetings, peer review, departmental compliance, and external and internal reporting of delivery of services. Is responsible for the oversight of the day‑to‑day operations of centers. Services are provided for children ages birth to five years of age.

• Legal and Regulatory Application and Assessment:
  Ability to understand and explain the regulatory and administrative environment in which the organization functions.
• Communication
  
  Skills:
  
  Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations.
• Collaboration:
  
  The ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict.
• Accountability:
  The ability to consider the business, demographic, ethno‑cultural, political, and regulatory implications of decisions and develop strategies that continually improve the long‑term success and viability of the organization.
• Healthcare and Human Services Environments:
  Ability to explain issues and advancements in the healthcare and human services industries.

• Community and Customer Service – Increase client access, enrollment, and satisfaction of program resources by creating wraparound services, recruitment, and surveying strategies.
• Internal Processes – Use agency and program data to track clients through different agency programs to gauge resiliency and outcomes of participating families.
• Learning and Growth – Strengthen staff and client well‑being by addressing the social determinants of health:
  Economic Stability, Education, Health and Healthcare, Neighborhood supports, Social and Community Engagement.

To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

• Bachelor’s degree in early childhood, child growth and development, or other related human service field with 18 college hours of Early Childhood Development, with a minimum of two (2)…