Family Coach​/Case Manager

Family Coach/Case Manager

Location:

San Antonio, TX - Onsite

Address: 1711 Columbia Square

Job Schedule:

Full-Time

We are seeking a Family Coach/Case Manager to join our Family Hope Center. As a Family Coach, you will shine hope on our program participants by interviewing individual clients and families to assess their physical, social, emotional, and spiritual needs. You will provide family coaching, also known as case management services, and assist individuals and families with issues such as poverty, drug addiction, child and spousal abuse, and homelessness.

You will also organize support groups, help clients obtain community services, refer patients to other community agencies, and collaborate with civic, religious, and business groups to combat social problems through community programs.

• Create, develop, and implement Family Hope Center programs in alignment with approved core programs and the Family Strengthening Framework to enhance the delivery of services that meet the physical, emotional, social, and spiritual needs of individuals and families as outlined in each person’s plan of service.
• Assist with the design and coordination of supportive services for families in accordance with program goals and objectives.
• Assist eligible program participants with out-of-home placement or placement in respite care with family and/or friends when necessary.
• Timely and accurately compile and analyze intake and referral information to make an assessment of clients and families’ needs; complete the enrollment process and all necessary paperwork.
• Provide case management services including reviewing, evaluating, and updating individualized service plans, case notes, financial distributions, and referrals.
• Coordinate services for group and individual therapy for assigned families and clients as appropriate and provide counseling for crisis intervention when needed.
• Assist program participants with accessing community resources, including assisting with program enrollments and other services.
• Develop professional relationships with institutions and agencies that provide education, job training, living skills training, employment services, housing, and child care services to coordinate services for program participants.
• Analyze program needs; develop, modify, and implement changes in the program to meet changing needs of clients.
• Create and manage schedule of events and classes and facilitate meetings and trainings for clients and groups on topics such as Substance Abuse, Parent Education, Conflict Resolution, and Anger Management.

• Bachelor’s Degree in Social Work or a related field.
• Minimum of 2 years of prior related case management experience working with at‑risk children and families.
• Proficient working knowledge of community resources and ability to use them effectively.
• Proficient ability to speak, read, and write English.
• Excellent public speaking skills and the ability to communicate effectively, orally and in writing, with a multi‑ethnic population.
• Ability to drive an assigned vehicle or personal vehicle, with a valid state license, and provide proof of liability insurance. Must be 21 years or older to drive on behalf of Buckner.
• Ability to use up to 50 pounds of force occasionally, up to 20 pounds of force frequently, or up to 10 pounds of force continuously to move objects and/or people.
• Ability to walk, stand, and sit for prolonged periods of time.

We are an Equal Opportunity Employer. All applicants will be treated fairly throughout the recruiting process without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.