Member Engagement Representative - SHIFT

Member Engagement Representative - OPENING SHIFT (4:45a - 12:00p)

Job Category: Membership

Requisition Number: MEMBE
004133

Employment Type: Part-Time

Location: YMCA at OP Schnabel Park, 9606 Bandera Rd, San Antonio, TX 78250, USA

Rate: $14 USD per hour

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, health living, and social responsibility. The Membership Representative maintains a supportive, positive atmosphere that welcomes and respects all individuals, responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

• Respond to individual needs of members and guests.
• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintain cleanliness and organization of the lobby area.
• Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships.
• Develop and maintain positive relationships with volunteers and members; help members connect with one another and the Y.
• Serve others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
• Apply all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Provide administrative support to the membership desk by accurately inputting new memberships, looking up accounts and account information, inputting scholarship subsidies / 3rd‑party billing, and entering data for adjustments to accounts as authorized.
• Keep informed of all branch activities & schedules in order to provide exceptional member service.
• Accept donations and YPartners Campaign contributions, manage and balance a daily till, secure change for cash box, and process end‑of‑shift controls for review/audit.
• Perform other duties as assigned by supervisor.

• Communication & Influence
• Engaging Community

• Requires a minimum of a High School Diploma or GED.
• Prefer a minimum of 6 months customer service, sales, or related experience.
• Certifications required within the first week of hire:
  Redwoods Bloodborne Pathogens and Hazardous Communications.
• Certifications required within the first 60 days of hire: YMCA approved basic life-saving skills such as CPR, First Aid, AED, and Emergency Oxygen.
• Excellent interpersonal and problem‑solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must be able to word‑process at 45 wpm and have working knowledge of Microsoft Office Suite.
• Must become proficient within 30 days in the use of Active Net.

• Work is performed in a fast‑paced office environment.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required.
• This position requires analytical abilities and multitasking in order to identify problems and recommend solutions.
• Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative in order to work within deadlines.
• Occasional stooping and bending with regular lifting of up to 20 pounds is required.
• Incumbent must be able to stand for long periods of time, as well as be able to use keyboards, telephone keypads, and writing utensils.
• Uses best practices and demonstrates up‑to‑date knowledge and skills in technology.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.