Family Centered Case Coach, Dual Generation Initiative

ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people’s lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Our strategy for improving quality of life and advancing the greater good involves focusing in four impact areas: 1.)

Ready Children – preparing children for kindergarten; 2.) Successful Students – empowering students to graduate and reach their full potential; 3.) Strong Individuals and Families – helping individuals and families become self‑sufficient; 4.) Safety Net – addressing urgent and essential needs for those in crisis.

The Dual Generation Family Centered Case Coach plays a critical role in advancing United Way of San Antonio and Bexar County’s Dual Generation Initiative by serving as a trusted partner to families navigating complex systems. This position is responsible for building strong, supportive strength‑based relationships with families in prioritized communities, connecting them to relevant services, and fostering progress toward their personal and family educational and economic goals.

Grounded in a family-centered and strengths-based approach, the Family Centered Case Coach provides individualized guidance and helps ensure families have access to coordinated, holistic resources that promote long‑term well‑being and stability. This role also requires collaboration with internal teams and community partners to align efforts and support family success.

• Build and maintain trusting, strengths-based relationships with families participating in the Dual Generation Initiative, recognizing families as experts in their own lives and empowering them to achieve self-defined goals.
• Conduct holistic family assessments to identify strengths, barriers, priorities, and opportunities for growth, using approved assessment tools and family-centered coaching practices.
• Develop, implement, and monitor individualized family success plans that address the interconnected needs of parents and children, promote economic mobility, and support long-term family stability and well-being.
• Provide ongoing coaching, goal setting, accountability, crisis intervention, and problem-solving support through regular family meetings, home visits, virtual engagements, and other approved methods of service delivery.
• Assist families in navigating and accessing community resources, public benefits, education, workforce development, childcare, healthcare, housing, and other support systems; advocate on behalf of families when barriers to access arise.
• Implement outreach, recruitment, enrollment, and retention strategies to engage eligible families and sustain active participation in programs and services.
• Coordinate parent, family, and community engagement activities that increase awareness of available resources, strengthen social connections, and promote family participation.
• Build and maintain collaborative relationships with schools, employers, service providers, faith-based organizations, neighborhood groups, and other community stakeholders to strengthen resource networks and support family outcomes.
• Collaborate with internal staff, cross-sector partners, and community organizations to coordinate services, align support strategies, and ensure a comprehensive, whole-family approach to service delivery.
• Maintain accurate, timely, and confidential case records, including assessments, service plans, case notes, referrals, enrollment documentation, and program outcomes within designated data management systems.
• Monitor family progress, track program outcomes, and contribute to data collection, reporting, evaluation, and continuous quality improvement efforts.
• Participate in team meetings, partner collaborations, professional development opportunities, and community events to remain informed of best practices, available resources, and emerging community needs.
• Demonstrate cultural responsiveness,…