Lead Case Manager

Lead Case Manager

The Lead Case Manager for the Employer and Community-Based Organization Partnerships Initiative Program is responsible for overseeing and taking the lead on all VSC SA ECBO cases. The Lead Case Manager will provide case conferencing assistance to all ECBO case managers on location and assist with case management plans to include the assessment, job preparation, training, support services, the overall program budgeting, and job placements of participants.

The Lead Case Manager will also coordinate and assist with "outreaching" for eligible homeless and unemployed Texas residents (clients) in need of services including support services, benefits information and assistance, emergency shelter or other housing referrals, minimize the client's dependence on public welfare, job training, and job placement and follow-up services. The Lead Case Manager will have individual and site specific and measurable goals to meet in serving these clients including number of enrollments, placements per month, support services, meeting budgetary goals, training requirements for the client, job preparation assistance, monthly hiring events, annual housing events, 30-day retention, 90-day retention, employer commitments, group presentations, and coordination with other community resources.

The Lead Case Manager must always coordinate their work efforts with other members and/or other programs of the organization, to assure non-duplication of services, provide maximum opportunity and benefits to the client, and always support the integrity and good name of the organization. Lead Case Managers are expected to be sensitive to the needs of these homeless and unemployed individuals and must at all times treat the clients with respect and professional care.

Lead Case Managers will be responsible for maintaining detailed descriptive case notes on every client, complete and submit required weekly, monthly, quarterly, and annual reports on a timely basis, and perform other program tasks as assigned by their supervisors.

Job duties include leading the ECBO case managers, addressing the needs of individuals experiencing homelessness and unemployment, preparing and submitting support service requests, maintaining clients' files, achieving site and individual goals, participating in preparing documents, reports, literature, or presentations, demonstrating sensitivity and patience with the clients, ensuring confidentiality of client information, and performing other duties as assigned by supervisor.

Job requirements include a Bachelor's Degree from an accredited college or university and at least three years' experience in a responsible position interacting with low-income persons or families, veterans, specifically performing as a case manager in job counseling, employment, job training, job development, employment services or related field preferred. Alternatively, a minimum of an Associate's Degree from an accredited college with a minimum of five years' significant experience in related work experience is required.

Must have transportation and a valid Texas driver's license, provide proof of current vehicle liability insurance, pass a drug test and background record check.

Skills and abilities

include typing, computer literacy in using Word, Excel, Access, PowerPoint, and Outlook, good understanding of the multitude of problems faced by applicants, effective communication verbally and in writing, ability to speak before groups when necessary, professional and productive demeanor, ability to make independent decisions in coordination with service objectives, responsiveness to internal and external clients, solution-oriented approach, adaptability, teamwork, and work standards.

Physical demands include lifting up to 20 lbs. rarely, vision – ability to adjust focus frequently, sitting frequently, reaching over shoulder occasionally, walking frequently, stooping rarely, bending waist frequently, driving occasionally, balancing frequently, pushing rarely, climbing rarely, pulling rarely, kneeling rarely, talking constantly, vision – close vision constantly, hearing constantly, vision – distance vision occasionally,…