Bilingual Case Manager AM - St. PJ's Children's Home

Case Manager

Work Days:
Tuesday thru Saturday

Work Hours:

8 am to 5 pm

Work Location:

919 Mission Rd., San Antonio, TX 78210

Mission: The Mission of St. PJ's Children's Home is to be a safe and loving refuge for children in crisis and to accompany them on their journey to healing and wholeness, breaking the cycle of abuse and neglect one child at a time.

Summary:

Under the general direction of the Lead Case Manager, the Case Manager is responsible for coordinating case management services for UAC in accordance with agency policy, TDFPS Minimum Standards and ORR policy. The Case Manager assesses the needs of unaccompanied children in care, screens for human trafficking concerns, and facilitating the safe and timely release of UAC. Case Management tasks include, but are not limited to, intake assessments, coordination and preparation of each child's assessments, individual service plans, family reunification packets and discharge plans.

The Case Manager promotes best practice and facilitates the optimum delivery of quality trauma informed care and case management services to UAC.

Position Responsibilities:

• Coordinating placement of residents, conducting intake interviews and orientation, and assessing client needs and strengths;
• Preparing goal-oriented assessments and progress reports and ensuring the timely completion of required documentation in case files and the appropriate web-based databases;
• Identifying prospective sponsors to facilitate the reunification process, and assessing appropriateness of release in accordance with ORR policy;
• Attending weekly staffings and meetings with Lead Case Manager and stakeholders and following up with identified needs;
• Meeting with assigned UAC weekly and as requested, and providing weekly phone calls to sponsors/family members;
• Submitting complete and accurate family reunification packets and supporting documentation within required time frames;
• Maintaining the safety and well-being of children through supervision, adherence to program policies, and appropriate interventions. This may include the use of approved crisis management techniques, such as physical containment, when necessary to protect the child or others from harm.
• Deliver client services and all daily interactions within the Sanctuary Model framework
• Following up with sponsors to address any issues identified to ensure the safe and timely release of the UAC;
• Adapting to changing program needs to include work in the evenings, weekends and holidays as needed;
• Completing UAC Portal audits as directed;
• Actively participating in the enhancement and/or improvement of the living and working environment for residents and employees;
• Attending administrative staff meetings, staff retreats, and other team building activities as scheduled;
• Demonstrating proficiency in knowledge of agency policy, DFPS Minimum Standards and ORR Policy;
• Demonstrating knowledge and sensitivity of cultural norms, values and heritage;
• Assuming ON-CALL duties after regular business hours, including nights, weekends and holidays;
• Demonstrating proficiency in knowledge of agency policy, TDFPS Minimum Standards and ORR Policy;
• Must be sensitive to the service population's cultural and socioeconomic characteristics;
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others;
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors' names and gifts, internal and external investigations or results of any investigations, and financial information;
• Adherence to the Code of Conduct and the Faith and Morals Policy is mandatory;
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization
• Attendance and successful completion of a 10- day New Employee Orientation is mandated for the position. The inability to meet this requirement will conclude employment with…