Resident Service Coordinator, San Antonio Area

Description

Be a part of the best team in Property Management!!!

Vesta Management, TX is seeking to hire a Resident Services Coordinator to support our affordable housing communities in the San Antonio, TX area. The Resident Services Coordinator will assist and empower our residents through the provision of education, vocation, and other opportunities for self-improvement.

At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include:

• Medical, dental & vision insurance
• Company matched 401(K)
• Paid time off
  - Vacation, sick, floating holidays
• 12 additional paid holidays
• Tuition Reimbursement
• Pet Plan Pet Insurance
• Employee Assistance Program
• Long & Short-Term Disability Insurance
• AND MORE

The role of the Resident Services Coordinator (RSC) is to assist and empower residents of Vesta communities through the provision of education, vocation, and other opportunities for self‑improvement and realization of individuals’ needs and goals. The RSC will establish and sustain partnerships with community‑based social service providers and other stakeholders to assist and empower residents to meet their own needs through education, training, and accessing services for themselves.

The position reports directly to the Senior RSC.

The RSC will assess residents’ individual needs for social service intervention, either on referral by property management or by residents’ self‑referral. The RSC will assess and coordinate services with third‑party (non‑profit) social service providers. Where possible, monitor resident outcomes (change in circumstances). Documenting all contact with residents and referrals in case files/case notes. The RSC will seek to establish strong community relationships to help residents to identify and effectively manage their social service needs.

The RSC will create and sustain partnerships with community‑based social service providers and other community stakeholders.

Develop strategic partnerships with local service providers to bring on‑site programs or provide referrals to off‑site programs and services in the following outcome areas: education, youth development, health, workforce development, financial stability, and asset building.

• Provide non‑clinical case management and referral services to all residents, including securing the full range of social services that individual residents need.
• Initiate strategic relationships with other local service providers and stakeholders.
• Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
• Works with Property Management staff, family/child/eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues while keeping information confidential.
• Conduct welcome orientation for new residents.
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls, and home visits.
• Maintain accurate and timely documentation on all resident demographics, issues, requests, statistics, incidents, interactions, and outcomes through the services software. Align initiatives with Vesta’s resident services program’s outcomes, mission, and goals.
• Participation and coordination of resources around critical issues such as housekeeping and money management for late rent payers.
• Manage administrative tasks required for securing and executing contracts or Memorandum of Understanding with providers and partners.
• Develops and maintains linkages with area resources, including 3rd party providers, regarding information and services available to address the social and recreational needs of the community and individual resident needs.
• Other duties and responsibilities as requested.

• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in…