Counselor, Human Services​/ Social Work, Social Work

Job Details

• Location:
  
  DGR Ops Center - 7702 N IH 35 - San Antonio, TX 78218
• Position Type:
  Full Time
• Education Level: Graduate Degree
• Salary Range: $63,873.58 - $71,849.70
• Travel Percentage:
  Various Goodwill locations
• Shift: Monday
  - Friday 8:00 AM to 4:30 PM
• Category:
  Nonprofit
  - Social Services

The Counselor position provides short‑term, solution‑focused counseling services within a workplace support program to assist team members experiencing personal or work‑related challenges that may impact well‑being, attendance, job performance, or workplace functioning. This role delivers structured support within a defined session model and collaborates with internal partners to promote employee well‑being, resilience, and retention.

• Conduct structured intake assessments to identify immediate concerns, strengths, and goal areas.
• Provide short‑term, goal‑oriented counseling services using evidence‑based, solution‑focused approaches.
• Assist team members in developing practical coping strategies through psychoeducation and brief skill‑building interventions to address stress, interpersonal conflict, work‑life balance concerns, and barriers impacting workplace or personal functioning.
• Maintain appropriate professional boundaries and scope of practice consistent with licensure standards.
• Identify when concerns exceed the scope of short‑term workplace counseling and facilitate referrals to external mental health providers as appropriate.
• Provide crisis support within scope and follow established protocols for safety concerns.
• Collaborate with management, HR, and internal support programs as appropriate and consistent with confidentiality, consent, and professional practice standards.
• Maintain timely, accurate, and confidential documentation in accordance with organizational policy and licensure requirements.
• Meet established program metrics related to engagement, service utilization, and goal attainment.
• Uphold ethical standards and maintain strict confidentiality in accordance with applicable laws and professional guidelines.
• Provide appropriate referrals to community resources to address identified needs and facilitate linkage to services as needed.
• Perform other duties as assigned to meet business needs.

• Master’s degree in counseling, social work, or related behavioral health field required.
• Current licensure in the State of Texas as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) is required.
• Minimum of 2 years providing counseling services with experience delivering brief, solution‑focused or short‑term service settings preferred.
• Experience working with diverse and non‑traditional populations is required. Knowledge of and experience working with individuals facing complex barriers (e.g., substance use history, incarceration, domestic violence, trauma) strongly preferred.
• Strong clinical assessment skills with ability to determine scope and appropriate referral.
• Excellent documentation skills are required, including consistent completion of timely, accurate, and thorough notes that meet organizational, ethical, and licensure standards.
• Advanced interpersonal skills with ability to build trust and rapport, while maintaining professional boundaries.
• Demonstrates cultural sensitivity, professionalism, and trauma‑informed approaches when supporting diverse populations.
• Demonstrated knowledge of community resources, such as behavioral health services, federal/state/local assistance programs, housing and utility assistance, and disability benefits and ability to coordinate referrals.
• Bilingual in English/Spanish is helpful and preferred.
• Intermediate skills in Microsoft Office applications (Word, PowerPoint, Excel) and the ability to maintain accurate documentation within electronic documentation systems.
• Position requires frequent travel between various Goodwill locations. A valid driver’s license, reliable transportation, and current automobile insurance coverage are required.

Equal Opportunity Employer/Veterans/Disabled