Navigator; On-Site

Job Details

Job Location:

San Antonio, TX 78230
Position Type:
Full-Time
Education Level: Bachelors Degree
Salary Range: $53,000.00 - $56,000.00 per year

Travel Percentage :
Up to 75%
Job Shift: Any

The Navigator position is a combination of Outreach and Case Management duties. The person in this role will work directly with veterans that are chronically homeless and assist them in accessing community support systems, services, benefits, and permanent housing. The Navigator directly supports the homeless veteran community and collaborates with multiple service providers to triage, staff, and house the most vulnerable unsheltered homeless veterans.

The Navigator will lead on assisting the veteran population with a history of homelessness, serving as the first point of contact and building trust and rapport.

• Conduct proactive outreach and networking activities to identify and engage homeless and at‑risk veterans in community settings such as stand‑downs, encampments, shelters, transportation hubs, and other locations frequented by individuals experiencing homelessness; participate in Veteran‑focused coalitions and community groups, deliver presentations to service providers and community partners, and promote the mission, services, successes, and community impact of the Navigator and Supportive Services for Veteran Families (SSVF) programs.
• Conduct initial eligibility screenings to determine veteran qualification for program services, complete comprehensive intake assessments and required case‑management documentation, and collect, verify, and maintain participant information in accordance with program policies and compliance requirements.
• Assess the needs, strengths, barriers, and goals of veterans and their families; develop individualized housing and service plans in collaboration with participants, establish measurable action steps, and provide ongoing case‑management support to promote housing stability and self‑sufficiency. Regularly review and update housing and service plans to reflect progress and emerging needs.
• Coordinate, monitor, and document service delivery to ensure progress toward housing and service plan goals, including comprehensive tracking of veteran activities, referrals, outcomes, and case‑management interactions; conduct and document housing inspections as required; assist veterans in obtaining identification cards, DD214s, birth certificates, Social Security cards, and other essential documents.
• Provide intensive, hands‑on support and advocacy for veterans experiencing chronic homelessness who may face significant barriers to self‑sufficiency, including limited life skills, behavioral health challenges, or difficulty navigating complex systems. Assist veterans with completing housing applications, benefit applications, and other required paperwork, and accompany and transport participants to appointments, housing viewings, and service provider meetings as needed.
• Maintain accurate, timely, and confidential client records in HMIS and other required data systems, ensuring all services, contacts, referrals, assessments, housing activities, and case‑management interventions are documented with appropriate detail. Prepare comprehensive case notes that reflect participant progress, barriers, service plan updates, housing search activities, and outcomes while ensuring compliance with program requirements and documentation standards.
• Conduct regular home visits and community‑based follow‑up contacts to monitor housing stability, assess ongoing needs, reinforce progress toward service plan goals, and provide supportive case‑management services.
• Meet regularly with the Program Director to review caseloads, discuss client progress and barriers, develop strategies to improve outcomes, provide program improvement recommendations, support quality assurance efforts, and prepare reports and case updates as requested.
• Other duties as assigned.
• Demonstrate exceptional customer service by placing the child, family, veteran, or client first to support the mission to empower people to build better lives for themselves, their families, and their communities.