Service Coordinator II (Digital Access Coordinator

Position: Service Coordinator II (Digital Access Coordinator)

Location: San Antonio, TX

Job : 699

# of Openings: 1

• Ability to train youth, staff, community partners, and stakeholders on various digital access initiatives. Must be able to handle high volume of projects and communications with large number of individuals from multiple organizations.
• Facilitate soft skill building and college/career readiness programming for teens; serve as a resource on college and career readiness for families. Develop and enhance youth leadership opportunities, where youth can advocate for their interests and inform program design and implementation. Cultivate partnerships with community partners and invite guest speakers, or organizations to give workshops, set up field trips.

Must be able to train youth Digital Navigators on digital skill building trainings. Must be able to facilitate digital trainings and presentations to youth, adults, older adults, and other target populations who need support learning digital skills. Must be able to coordinate with other digital inclusion focused organizations to provide programming and resources to youth and families in a fast paced environment.

• Monthly reporting and attending group calls for various councils and community groups related to youth development programming and digital skills within San Antonio. Must track reporting data and submit reports on timely basis.
• Experience recruiting and maintaining retention for youth and participants to various youth educational programming with target populations growing up within the Digital Divide.
• Conduct mentor outreach, recruit mentors, and build partnerships with local sources of mentors (i.e. colleges, local businesses, community partners, etc.). Ensure proper mentor screening and candidate review, provide orientation, ongoing training, and support to mentors, and facilitate positive endings to mentoring relationships.
• Create a culture within a safe space that is youth centered with direct service that is trauma-informed care; identify the needs of youth and parents/guardians/families and provide them with assistance and various resources.
• Will travel to various conferences out of state as part of The Clubhouse Network and Best Buy’s professional development training including Boston, Minneapolis, etc.
• Able to represent Family Service during local monthly meetings to share best practices, resources, and participate in networking opportunities as part of The Clubhouse Network in partnership with the Best Buy Teen Tech Center
• Associates degree and four (4) years’ experience or High school diploma/GED and eight (8) years’ experience in education, health, social work, or other related human service field, required.
• 2+ years of experience in youth services, especially youth development with the support of adult mentors
• State of Texas vehicle operator’s license and proof of liability insurance. Ability to drive agency vans to transport youth for field trips.

• Bachelors of Science or Arts degree preferred and two (2) years’ experience.
• 3+ years of direct experience in youth services
• Open to learning new types of technology to promote continuous learning alongside youth and team members. Experience with technology not required.
• Experience recruiting long-term mentors and providing them with mentor onboarding and training; ability to sustain and maintain a strong mentorship program for youth
• Ability to be flexible, accountable, reliable, work independently, and serve as a strong support system for youth and team members within the Best Buy Teen Tech Center
• Ability to work as a team player and be part of a youth serving team dynamic in supporting each other while reaching for personal and professional goals

• Ensures that clients have access, as needed, to all five pillars of the social determinants of health with a trauma informed lens through Agency services and/or community partners.
• Supervise and provide oversight of day-to-day operations of assigned…