Case Manager-SSVF
Listed on 2026-08-22
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Social Work
Human Services/ Social Work, Family Advocacy & Support Services, Community Support Services
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Case Manager-SSVFFull Time Clerical San Antonio, TX, US
8 days ago Requisition
Salary Range: $44,974.02 To $47,222.18 Annually
ABOUT THE COMPANY
American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization.
SUMMARY
The Case Manager will perform as the case manager on Support Services for Veteran Families (SSVF) program cases. The Case Manager will be responsible for providing a case management plan that will include the provision of housing placement services, temporary financial assistance, emergency housing when necessary, and other support services from both internal and external resources to help stabilize the position of “at-risk” families.
The case management objective is to stabilize the family to gain or retain permanent housing, and to reinforce self-sufficiency to ameliorate the possibility of the veteran families going into homelessness.
JOB DUTIES & RESPONSIBILITIES
NOTE:These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice.
- In concurrence with the clients, the Case Manager develops a case management plan that assesses the needs and barriers, and to address the same.
- Provide eligible clients with housing placement assistance, temporary financial assistance, and other support services to stabilize “at-risk” veteran families from becoming homelessness.
- Provide or coordinate the provision of any array of assistance including applying for VA benefits and other public benefits and services, healthcare, daily living services if required, financial planning, transportation, fiduciary/payee services, legal services, childcare, and other housing counseling services.
- Prepare and submit support service requests as needed.
- Prepare and submit MIS data information on the client cases as required.
- Responsible for issuing bus passes, gas vouchers, food vouchers or other support services and collecting verification receipts for all expenses.
- Maintain client’s files, including documentation, case notes, and follow-ups. Responsible for preparing all applicable correspondence, statistical reports, etc.
- Responsible for achieving the goals assigned and must be prepared to provide corrective action plans for the same upon request from the supervisors.
- May participate in preparing documents, reports, literature, or presentations
- Must understand the nuances of the veterans’ community and are expected to always demonstrate sensitivity and patience with the clients.
- Confidentiality of all information about clients, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.
- Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care.
JOB REQUIREMENTS
- Must have a Bachelor's Degree from an accredited college or university and at least (3) years’ experience in a responsible position interacting with low-income persons or families, veterans, specifically performing as a case manager in job counseling, employment, job training, job development, employment services or related field preferred
- Or a minimum of an Associate’s Degree from an accredited college with a minimum of (5) years’ significant experience in related work experience.
- Must have transportation and a valid Texas driver’s license.
- Must also provide proof of current vehicle liability insurance.
- Must pass a drug test and background record check.
SKILLS & ABILITIES
- Typing
- Utilization of general office equipment (e.g., fax,…
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