Software Engineer L3

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Software Engineer (L3)

About the job

This position is needed to expand the cross channel conversations team in Twilio.

The team is working on building the next generation omni-channel platform and data layer that bridges all Twilio channels including Voice, Messaging, and Email to empower businesses to engage with millions of customers at scale with highly personalized, data-driven interactions. We are looking for an engineer that will help build this highly available platform, integrate with several Twilio products and external systems such as data lakes, AI agents and analytic tools to deliver seamless and intelligent customer experiences.

You’ll have the opportunity to design core components and influence org-wide architectural decisions, mentor engineers, and engage directly with multiple teams.

Responsibilities

In this role, you’ll:

• Collaborate with other team members, including our Product team, to help influence, own, and improve our product offering
• Design, build, and maintain massively scalable, highly reliable and resilient Java and Go services hosted in AWS cloud working in a fast growing and engineering focused company
• Design customer focused and scalable software in a distributed system
• Work with other engineering teams and with members of the product organization to distill internal and customer needs into requirements and tech specs.
• Build features without having all the answers; adopt new technologies and strategies where applicable.
• Cultivate a culture of ownership and growth by mentoring engineers and sharing technical expertise
• Prevent, troubleshoot, and investigate production incidents by developing automated remediation processes
• Participate in Agile ceremonies for software development and contribute to the testing of our code and the delivery of what we create to production
• Use AI coding assistants like Claude and Codex to streamline and automate your development process

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4+ years experience in designing, building and operating high-scale, mission critical cloud based production systems.
• Extensive experience with RESTful API design and development
• Bachelor’s degree in Computer Science or related industry experience
• Familiarity with Java or Go, and applying best practice coding standards and writing high quality code
• Excellent written and verbal communication skills
• Experience with AWS, GCP or other public cloud providers
• Good understanding and hands on experience working with SQL and No
  
  SQL databases

Desired:

• Prior experience building large-scale, high-throughput data stores on DynamoDB
• Experience building and deploying multi-regional systems
• Experience with container technology - Docker/Kubernetes

Location

This role will be remote and based in the San Francisco Bay Area.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program,…