Dedicated Fleet Manager

TMC Transportation has an immediate full-time opening for a Dedicated Fleet Manager working out of our Dedicated Account, Home Depot's DC in San Antonio, TX.

SHIFT:
Monday through Friday 9am-6pm

PRIMARY FUNCTION:

The primary function of a Dedicated Fleet Manager is to utilize coaching and leadership skills to manage dedicated drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.

DUTIES AND RESPONSIBILITIES:

• Review driver check calls to determine driver location and estimated delivery times
• Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments
• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information)
• Call customers to obtain directions information and schedule loading/delivery appointments, as necessary
• Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability
• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated
• Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings
• Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments
• Ensure the awareness of and enforce company policies
• Maintain records pertaining to driver performance and productivity