Paratransit Operator

US:

TX:

San Antonio | Paratransit Operations | Full-time

19.09 USD per hour

Posted 6 days ago

Responsible for safe, courteous, and efficient operation of Paratransit vehicles in the transport of customers, exercising sound judgement with respect to emergencies that may arise. Performs skilled work of a routine nature in the operation of various types of motor vehicles and sophisticated equipment. Receives assignments in specific written and/or oral instructions.

Responsible for operating a vehicle equipped with lift mechanism and communication equipment in a safe, efficient manner. Inspects vehicle and equipment before, during, and after operation. Reports all defects and completes all sections on appropriate forms.

Receives assignments verbally from Supervisors, in written form, or by Mobile Data Terminal (MDT). Accurately records all stops made and any changes from the scheduled passenger count (no-shows, add-ons, etc.).

Responsible for picking up and dropping off passengers on time and in a safe manner.

Responsible for assisting passengers in a pleasant and courteous manner.

Responsible for safely loading, securing, transporting, and unloading all passengers.

Responsible for greeting passengers and collecting appropriate fares.

Assists passengers in wheelchairs, mobility devices, etc., whenever possible and provides door-to-door service for approved passengers and approved mobility assistance within the limits of established policy.

Responsible for documenting and reporting accidents or community service incidents (such as malfunctioning traffic signals, detours, dead animals, etc.) to the Dispatcher on duty. Operators should also notify the Dispatcher of any problems, such as traffic jams, that may interfere with VIA service.

Responsible for the evacuation of passengers in an emergency.

Responsible for complying with the “Memorandum of Working Conditions for Hourly-Paid Employees,” “Employee Manual,” and “Operator’s Rules and Procedures Manual.”

Responsible for accurately preparing various written forms such as logs, accident/incident van cards, etc.

Fills out accident/incident reports in a clean, concise manner.

Performs other related work as required.

This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.

High School education or GED preferred. Must have a minimum of three (3) years’ operating a motor vehicle and two (2) years of public contact or customer service experience.

Must have a valid Texas Driver’s License prior to hire date and a good driving record.

Must be customer service-oriented and sensitive to the needs of passengers with disabilities.

Must have the ability to read and interpret information from various electronic devices, on-board equipment, and/or computer systems.

Must be able to complete forms and reports electronically.

Must have good knowledge of the basic layout of San Antonio and Bexar County and be able to read maps and follow route directions.

Must be conscientious, capable, honest, and efficient.

Must have the ability to safely operate large lift-equipped vehicles.

Must be able to speak clearly and effectively communicate verbally, both in-person and by VIA communication equipment.

Must be knowledgeable of traffic laws, ordinances, and regulations involved in vehicle operation.

Must have sufficient mathematical skills to perform basic calculations.

Must be able to calmly and efficiently respond to a tense situation such as an emergency.

Must be at least 21 years of age.

Must comply with VIA’s Drug and Alcohol policy.

Must be able to read and write in English. Bilingual skills are a plus.

Must have the ability to read and understand semi-complex materials such as maps, logs, instruction manuals, and Mobile Data Terminal.

Must be able to comply with strict attendance requirements and maintain reliable attendance.

Must be able to safely transport and deliver passengers to designated destinations, including authorized entry and operation within military installations and other secured federal facilities, in compliance with…