Routing Coordinator

Routing (Dispatch) Coordinator

We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San Antonio, TX!

• Route and dispatch advance notice and short notice trip request
• Monitor live trip monitoring dashboards for on-time performance
• Follow real-time trip recovery processes
• Ensure trips are routed to the most cost-effective mode of transportation
• Work closely with transportation providers and healthcare facilities for any real-time issues
• Monitor for mode of transport errors
• Other duties as assigned

High school diploma or equivalent

Some college preferred

Knowledge of Medicaid NEMT guidelines

Knowledge of Texas transit systems and providers

Prior inbound call center experience

Minimum of one (1) year transportation/delivery logistics experience

Experience with transport management systems

Bilingual Spanish

Outstanding problem-solving skills and ability to use soft skills in a high stress environment

Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone

Ability to work independently and with a team

Ability to adapt to unforeseen circumstances quickly

Exceptional interpersonal skills, customer service, problem solving, verbal and written communication, and conflict resolution

Critical thinking skills and conflict resolution skills

Ability to navigate stressful situations

Must be able to pass criminal background record check

Must be US Citizen

Ability to work flexible shifts

Safe Ride Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Safe Ride Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience.

Safe Ride serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at