Retail Sales Associate

Full‑time Pawnbroker / Retail Sales Associate

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The role involves working with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

The Full‑time Pawnbroker / Retail Sales Associate position offers an hourly wage plus commission based on productivity. Pay will be based on factors such as work location, qualifications, and experience.

• Greets and interacts with all customers to develop rapport and provide appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Processes sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, and regulatory requirements.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and to become firearms certified.
• May be asked to assist customers outside the building or retrieve products from exterior storage.
• Minimum age: 18 years.
• High school diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficiency with basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Must have a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate point‑of‑sale (POS) systems and common office machines.

Bilingual candidates are encouraged to apply.

The employee commission incentive plan is proprietary. Pawnbrokers have the potential to earn 2‑8% commission based on the gross profit of their personal performance. Details will be provided during the interview.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• Best working hours in the industry: most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program: available on the second day of employment, enabling withdrawal of up to 50% of earned wages up to seven times per pay cycle.
• Unlimited commission above the hourly base rate.
• Paid vacation: one week after 6 months, an additional week after 1 year, and two weeks thereafter (
  * adjusted per state/local requirements).
• Sick/Personal time: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2‑5) (
  * adjusted per requirements).
• Employee discounts available on the first day of active employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Automatic enrollment in the First Cash 401(k) program after 6 months.
• First Cash Pet Insurance program access.

First Cash Holdings, Inc. is an Equal Opportunity Employer. We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

We provide reasonable accommodations for qualified individuals with disabilities.