Sales Professional - Inside Sales

Our associates celebrate lives. We celebrate our associates.

Providing exemplary customer service to the Hispana Community, as the primary customer contact sells at-need cemetery property and products as well as pre-need funeral and cemetery arrangements. Generates revenue selling customized special goods to walk-in and warm leads directly to the customer. Ability to work in the death industry and exhibit compassion.

• Connect with families through listening, honest communication, and genuine concern to develop an understanding of each family’s unique needs, culture, and concerns. Present electronic presentations to customers, explaining services, products, and property options. Drive company vehicle to show customer available cemetery plots or columbarium niches. Discuss options with customer, answer their questions, and assist with making selections. Enter selections into electronic contract.
  
  Obtain supporting documents to verify customer authorization. Review electronic contract selections with customer, obtain signature, and obtain life insurance policy, payment, or discuss payment options.
• As the family’s primary contact, follow up with family as arrangements progress, address issues or changes, and resolve the family’s concerns. Collaborate with funeral and cemetery teams to provide seamless, high‑quality service. Take initiative to resolve customer concerns, discuss concern and options with team members or management, obtain authorizations, and follow up with customer in person, phone, and/or email.
• Greet and escort immediate family. Attend visitations, services, and receptions to answer guest questions or address and resolve issues. Silently obtain warm leads from attending family and guests who express an interest in pre‑need arrangements.
• Review warm leads for potential customers, approximately 25% of workweek. Place outgoing calls to warm leads establishing initial contact, listening to needs, and scheduling a formal appointment. Provide prospective customer with industry marketing materials. At least twenty‑four hours prior to appointment, confirm appointment and reschedule as needed. Prepare for appointments based on customers previously disclosed needs.
• Maintain leads in  database. Monitor progress to achieve a 4:1 close rate. Utilize online training tools to gain knowledge and skills as well as rehearse presentations for continual improvement.
• Learn to apply knowledge and skills to the business environment. Work under guidance with peer review for accuracy, quality, and coaching. Complete routine work following established procedures and complying with regulations and policies; escalates non‑routine issues for assistance. Exhibit accountability for behaviors. Ensure compliance with local, state, and federal regulations.
• Takes initiative to discuss assignments, expectations, priorities, and deadlines as well as seek guidance and coaching from manager. Adjust effectively to work within new work structures, processes, requirements, or cultures.

• High School Diploma or GED
• College coursework at the sophomore level preferred. In lieu of college courses, an additional two years of directly related work experience in business administration, sales, or marketing may be considered.

• Current state‑issued driver’s license with an acceptable driving record to drive company‑owned vehicles
• Life Insurance License as required by state regulatory board

• At least 1 year customer service or direct sales work experience

• Bilingual in Spanish and English
• Computer skills
• Professional verbal communication skills
• Willingness to work in the death industry
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and be highly self‑motivated
• Ability to build professional and trusting business relationships; cognitive ability including reasoning, planning, identifying problems, comprehending ideas, learning quickly, learning from experience, and appropriately applying learning to new situations
• Process‑ and results‑oriented; motivated to keep projects moving ahead by identifying obstacles to…