Parking & Transportation Support Coordinator; Administration Support Coordinator II), Parking

Overview

Under the general direction of the Director and Parking Manager, the Administrative Support Coordinator II provides journey-level administrative and coordination support for Parking and Transportation Services. The incumbent serves as the lead administrative coordinator for alternative transportation programs, departmental timekeeping and payroll processing, executive administrative support, and compliance-based reporting. The position exercises judgment in applying CSU and CSUSB policies and procedures, coordinates complex administrative processes, maintains official records, manages schedules, supports departmental initiatives, and serves as a primary point of contact for transportation programs.

• Coordinate outreach and marketing efforts to promote alternative transportation programs, including events, communications, and website updates.
• Serve as administrative lead for the Alternative Transportation Committee, managing meetings, documentation, membership coordination, and management reporting.
• Act as Transportation Concierge and primary point of contact for transportation-related inquiries, providing guidance consistent with established policies.
• Administer carpool, vanpool, and incentive programs, including eligibility verification, vendor coordination, enrollment tracking, and participant communications.
• Maintain and analyze transportation program data (ridership, EV usage, participation, carbon credits, mobile payments), and prepare required monthly, quarterly, annual, and tax reports.
• Coordinate required surveys and serve as the department’s Employee Transportation Coordinator (ETC).
• Provide executive administrative support to the Director, including calendar management, correspondence, travel coordination, expense reporting, and project tracking.
• Support recruitment, onboarding, and offboarding processes in coordination with ITS, Facilities, Payroll, and Staff Development.
• Serve as departmental timekeeper, processing and reconciling payroll for full-time, hourly, and student employees in compliance with CSU and campus policies.
• Provide backup support for parking operations and perform general administrative duties as assigned.

• High school diploma or equivalent.
• Equivalent to five years of progressively responsible experience in general office clerical or secretarial work or the equivalent.

• Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.
• Thorough mastery of English grammar, punctuation, and spelling.
• Expertise in using office software packages, technology, and systems.
• Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist.
• Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.
• Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.
• Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
• Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference.
• Ability to effectively write and present own reports.
• Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.
• Ability to use negotiation and persuasion skills to achieve results and expedite projects.
• Obtain ETC certification upon hire.

• Advanced knowledge of administrative and office coordination practices.
• Ability to independently prioritize, organize, and manage multiple deadlines.
• Ability to apply CSU and campus policies and procedures using sound judgment.
• Strong written and verbal communication skills.
• Ability to maintain accurate records and confidential information.
• Ability to coordinate effectively with staff, students, vendors, and campus partners.
• Experience providing administrative support in a higher education or public sector environment.
• Experience coordinating programs, committees, or outreach…