Faculty Support Coordinator (Administrative Support Coordinator II), Palm Desert Campus. Intern

Faculty Support Coordinator (Administrative Support Coordinator II), Palm Desert Campus. Internal Only

Job no: 560969
Work type: Staff
Location: San Bernardino - Palm Desert Campus
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Responsibilities:

• Serve as the primary point of contact and administrative liaison for Palm Desert Campus faculty, delivering exceptional customer service while coordinating complex requests, independently interpreting and applying university policies and procedures, facilitating cross-functional collaboration, and identifying solutions to operational and administrative issues that support faculty success.
• Assist in reviewing faculty support operations by monitoring administrative workflows; identifying operational issues, documenting observations, and providing information to management for consideration of process improvements.
• Coordinate the administrative and logistical support for professional development opportunities, workshops, and faculty engagement activities sponsored by the Faculty Center for Excellence, the Teaching Resource Center, and other campus partners by scheduling events, coordinating communications and registrations, preparing materials, and arranging event logistics to ensure effective delivery of established faculty development programs.
• Coordinate faculty onboarding, office assignments, office hours, instructional support needs, and related operational activities.
• Respond to faculty administrative support requests by gathering relevant information, coordinating established administrative processes with academic departments and campus partners, and facilitating timely resolution of operational issues to maintain continuity of faculty support services.
• Coordinate administrative processes and provide operational support for the Gerald R. Ford Presidential Foundation Fellows Program, the Faculty Affairs and Development (FAD) Faculty Fellow, Faculty Senate Palm Desert Campus committees, and other faculty-related initiatives by preparing materials, maintaining records, coordinating meetings, tracking activities, and serving as a liaison among participating departments.
• Coordinate faculty travel and reimbursement processes through the Concur system, including assisting with travel authorizations, expense reports, and supporting documentation; interpret university travel and procurement procedures, facilitate resolution of administrative issues, and ensure compliance with applicable policies and guidelines.
• Coordinate faculty meetings, events, and special projects by scheduling meetings, preparing agendas and supporting materials at the direction of management, coordinating logistics and communications, maintaining records, tracking action items, and facilitating follow-up activities to support effective communication and timely completion of assigned initiatives.
• Develop, distribute, and maintain faculty communication and information resources by preparing communications, updating informational materials, coordinating distribution, monitoring communication processes, and identifying administrative improvements for management consideration to promote timely dissemination of information and faculty awareness of campus services and opportunities.
• Maintain and coordinate PDC faculty, department chair, and program chair distribution lists and communication channels; maintain accurate contact information, coordinate campus-wide faculty communications, and distribute timely information regarding academic initiatives, policies, events, and operational updates.
• Coordinate faculty testing support services by managing exam distribution and collection procedures, monitoring testing environments, ensuring compliance with faculty instructions and university guidelines, and maintaining the security and confidentiality of examination materials.
• Maintain and update administrative procedures, workflows, and documentation supporting faculty affairs functions by reviewing existing processes, documenting procedural updates, identifying operational issues, and providing information and recommendations to management for consideration to improve efficiency, consistency, and customer service.
• Support academic scheduling functions of the Palm Desert Campus (PDC) and ensure schedule accuracy, including coordinating and processing schedule modification requests from department chairs and associate deans, through the Course Leaf Section Scheduler (CLSS) system.
• Utilizing the Enrollment Management System (EMS), coordinate classroom assignments, evaluate and process room change requests, monitor room utilization and capacity, and recommend scheduling adjustments to accommodate instructional and student needs.
• Compile and review class scheduling and enrollment information by monitoring scheduling data, preparing reports, identifying potential scheduling conflicts, and providing administrative…