Consumer Support Technician ; Clerical Support) San Bernardino Senior

Consumer Support Technician 3 (Clerical Support) for San Bernardino Senior

Job Category: Social Services

Requisition Number: CONSU
002525

• Posted :
  August 20, 2026
• Full-Time

Showing 1 location

Headquarters San Bernardino, CA 92408, USA

SUMMARY: Under general supervision of the Program Manager performs responsible secretarial and clerical services related to serving all types of cases and completes related work as required. Requires good work habits including regular attendance and punctuality. Has no supervisory responsibility.

HOURLY RANGE:

• $20.2692 - $28.5207

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click HERE.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist Program Manager in maintaining administrative compliance of
• Maintain confidentiality of program and all work-related matters.
• Review Individual Program Plan (IPP)/ Client Development Evaluation Report (CDERs)/ Annual Review (AR) to be sure the packet is complete when received for Program Manager’s review and
• Review and distribute all Medicaid Waiver Audit Sheets and collect all information as identified on the sheet within the time frames
• Collect all Medicaid Waiver Consumer Choice of Services/Living Arrangement DS2200s forms as identified by Medicaid Waiver Team and route as appropriate. Bring problems to the Program Manager for Identify areas that may require additional staff training.
• Review monthly audits for expired reports, keeping Consumer Services Coordinator (CSC) and Program Manager informed. As directed, assist Program Manager with staff
• Follow-up with CSCs on past due Special Incident Report (SIR)
• Sort and distribute mail for unit and vacant caseloads to an assigned Consumer Services Coordinator. Develop tickler for work to be done. Document when assigned visits and documentation on vacant caseloads are
• If appropriate prepare and mail monthly Family Cost Participation Program (FCPP)
• Review travel claims for completeness and
• Coordinate office days and duty day assignments. Provide backup for the duty person.
• The receiving Consumer Support Technician III (CST III) and/or Program Manager will agree to take case from the sending unit/progra
• Take messages for the Program Manager in their
• Maintain daily schedule for Program Manager that may include scheduling meetings. Direct people or calls to the appropriate person.
• Check for duplicates before routing material for Maintain Program Manager’s files. Assist staff in maintaining administrative compliance.
• Assist Program Manager with correspondence to include on a daily basis: computer key entry, typing error-free correspondence and reports, and preparing documents for mailing. Complete necessary paperwork, reports, etc. on a timely basis.
• At the discretion of Program Manager, request outstanding reports to update client file; respond to request for information; prepare referral packets as time permits; compile appropriate documents for clinical review (re-eligibility) purposes; track cases participating in the Self Determination program; and track cases that are participating in Co-Pay, Co-Insurance, Deductible assistance.
• Prepare correspondence and reports as needed or assigned on a timely
• Keep manager informed of pending work, work in progress and problems encountered.
• Perform as a member of a team answering questions, sharing expertise, and generally contributing to the harmony of the team. Provide backup to other CST III positions as
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Successfully complete all assignments arising out of the Agency’s Performance Contract.
• Use office equipment appropriately. Keep work area neat and orderly. Observe all safety…