Warehouse Customer Service Representative

Job Description:
Pay: $21.00 - $24.00 per hour

Job Type: full-time

Job description:

Worldwide Logistics Group, Inc. is seeking a Customer Service Representative to join our warehouse in San Bernardino, CA! The Customer Service Representative is accountable for the following:

Overview:

This position is responsible for providing admin and customer service support for a growing 3PL company with a 180k square foot warehouse in San Bernardino. Will be directly reporting to the Customer Service supervisor.

Key Responsibilities:

• Execute allocations and adjustments for orders as per request from clients and internal departments.
• Print pick tickets/labels for tendered orders
• Proficient, working knowledge of the WMS as it pertains to CSR functions.
• Provide customer support through email and phone communication.
• Generate and provide inventory, shipping, misc. reports as required.
• Routing and pre-routing of orders.
• Learn charges for all accounts to be able to close out orders.
• Updating the outbound log. Proficient, working knowledge of all accounts.
• Advise on customer inventory and receipts.
• Manage paperwork for all customer activity to facilitate proper routing and billing as needed.
• Generate and utilize system reports.
• Maintain a clean, neat, orderly, and safe work area.
• Other duties as assigned as necessary.
• This is a full-time position. Days of work are Monday through Friday during regular business hours. This position may require long hours and occasional weekend work as necessary to meet the business obligations.

Required skills:

Data entry skills, knowledge and experience of using a computer, warehouse management systems knowledge ( WMS ) is required, working knowledge of Windows Applications including Word, Office, Excel and Outlook, attention to detail and productivity are key, ability to read and apply written instructions from a manual, memos or short correspondence, strong organization skills and multi-tasking capabilities, ability to maintain an upbeat and positive attitude at all times, and the ability to create and maintain positive relationships with both external customers and internal departments.

What You ll Get in Return:

• Competitive base salary
• Medical, dental and vision insurance for employees
• 401K Program to help you invest in your future
• Flexible vacation time to promote a healthy work-life balance

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Can you do overtime if necessary? (This is a deal breaker question.)
• Are you authorized to work in the US? (This is a deal breaker question)
• Background check required

Experience:

• Warehouse Customer Service: 2 years (Required)
• Warehouse management system: 2 years (Required)
• Warehouse: 1 year (Preferred)
• 3PL: 1 year (Preferred)
• Routing: 1 year (Required)

Ability to Commute: San Bernardino, CA 92408 (Required)

Work Location: In person

Required

Preferred

Job Industries

• Warehouse & Production