Club Manager

Job Title: Club Manager

Reports to: District Manager

Status: Full Time / Supervisor / Exempt / Non‑Exempt

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure all team members provide a great customer service experience at all times.
• Manage front desk tasks including greeting and welcoming members, gym tours, and addressing member service issues/questions.
• Support team members and club members in all operational matters.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Complete the manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

• Customer Service:
  Communicate and interact with customers (including coworkers and the public) in a way that exceeds their wants and needs.
• Listening:
  Actively listen to customers, empathize, and solve problems collaboratively.
• Problem Solving:
  Recognize, define problems, analyze information, and develop solutions while seeking assistance when needed.
• Diplomacy:
  Demonstrate tact and skill in all interactions using appropriate behavior and language.
• Communication:
  Maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs less than 30% of the time.

• Bonus based on performance.
• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.
• Paid time off.

$23.05 per hour

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.