Police Dispatcher II

Do you possess experience in public safety dispatch communications and are ready to take the next step in your career? Join the City of San Bernardino Police Department as a Police Dispatcher II and make a difference in the community!

As a future member of our team, you’ll be joining a city with deep roots, cultural diversity, and exciting momentum. Located in the heart of Southern California’s Inland Empire, San Bernardino is the county seat and largest city in San Bernardino County, home to more than 222,000 residents. Its rich history — shaped by Native American, Mexican, and Spanish influences — continues to inspire the city’s evolving identity.

San Bernardino offers access to major transit corridors, natural beauty, and a wide range of housing and lifestyle options. It’s a place where public service careers are supported by a strong sense of community and purpose — and where motivated professionals can grow, contribute, and be part of something meaningful.

Police Dispatcher II is the full journey-level class in the class series. The work requires independence, rapid responses and ability to handle the most difficult and demanding calls. This position will require working a varied work shift that includes evenings, weekends, and holidays.

• Remains calm, composed, and focused under pressure while handling multiple emergency calls and rapidly changing situations.
• Communicates clearly, professionally, and with empathy to gather accurate information from callers and relay critical details to field units.
• Demonstrates strong multitasking skills and the ability to prioritize effectively in fast-paced, high-stress environments.
• Exercises sound judgment and quick decision-making when evaluating situations and determining the appropriate response.
• Provides excellent customer service, showing patience and understanding when assisting distressed or upset individuals.
• Works collaboratively as part of a dedicated team, supporting fellow dispatchers and law enforcement personnel to ensure efficient operations.
• Pays close attention to detail and maintains accuracy when entering and managing information in dispatch and computer systems.
• Is proficient with computers, radio systems, and other dispatch technology, adapting quickly to new software and procedures.
• Shows a strong sense of responsibility, integrity, and commitment to public safety and serving the community with professionalism.

• Typing certificate showing 40 words per minute issued within one year of application.
• Completion of POST Basic Dispatch Academy.
• At least one year of experience operating a public safety Computer Aided Dispatch system or prior Public Safety Dispatcher experience.
• Familiarity with police dispatching procedures, 911 systems, relevant codes (Penal, Vehicle, Municipal), and law enforcement software systems.
• Knowledge of office practices, records management, and Police Department operations.
• Ability follow instructions, use dispatch codes, read maps, communicate clearly, and provide professional customer service.

As a Police Dispatcher II, your day is fast-paced and filled with purpose. Throughout the day, dispatchers handle a steady flow of 911 calls—listening carefully, gathering key details, and coordinating police responses. They stay calm under pressure, provide reassurance to callers, and relay critical information to officers in the field. Between emergencies, they monitor radio traffic, update reports, and assist teammates.

Each shift ends with the satisfaction of knowing their quick thinking and communication…