Credit Associate

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

4 days ago Requisition

Salary Range: $17.15 To $21.44 Hourly

The Credit Lounge Representative guidescustomerssmoothlythroughthe creditapplicationprocess, educatescustomersoncredit ingeneraland Curacaoservicesandbenefits,inparticularandhelpsthecustomertonavigateandaddressanycreditaccountissues they may have.

This position is the frequently the first and main customer contact in-store and plays a key role in providing an unforgettable experience to both new and existing customers.

• Greetandguidecustomersthroughthecreditapplicationprocessinthecreditlounge,troubleshootingasnecessary,whether customers use conduct an application through the credit kiosk, the credit tablet or using the paper application.
• Workwithcustomerstoidentifyandtakeactiononproblemswiththeiraccounts,keepingthecustomerinformedandengaged throughout the process.
• Educate customers on how credit works, how the different types of credit accounts at Curacao function and which types of behaviorsandchoicescanhelptohurtorharmtheirowncreditscore.
  
  Helpthecustomertodeterminewhichofthe Curacao accounts best fits their habits and needs.
• Maintainastrongunderstandingof Curacaocreditproductsandservices(accounts,insurance,paperless enrollment,etc.)and be prepared to explain their features and benefits to customers.
• Takeownershipofthelookandfeelofthe Credit Lounge,keepingthearea clean,ensuringthefurnitureandinstallationsarein good working order and reporting any major issues to the Credit Assistant Store Manager.
• Monitortheperformanceofcreditapplicationandaccountmanagementsystemsandpromptlyreportanyissuesthrough appropriate channels.
• Stay informed ofandcomplycloselyto internalcreditpoliciesandprocedures toensurecompanycompliance withstateand federal laws governing consumer credit and protect sensitive customer information.
• Greetcustomerswithawarmsmileandfriendlygreetingwhenevertheywalkwithintenfeetofyou.
• Beresponsiveandtakeownershipofanycustomerissuesincollaborationwithyourmanager.
• Pitchinwithanyothertasksyourmanagermayrequestyourhelpwithaspartofbasicstoreoperations.
• Demonstrate a Customer Centric
  attitudebyalwaysgreetingandservingcustomersinanengagingandfriendlymanner and going above and beyond to understand each customer and solve for each one’s unique need.
• Always strive to Be Your Best
  bycontinuallyworkingtoimproveyourknowledgeof thelatesttrendsinyourdepartmentand taking pride in your work.
• Be Accountable
  foryouractionsbyensuringthatyoufinishtocompletionanytaskyoutakeonwithintegrityandtransparency.
• Embrace the concept One Team – Family
  at Curacaobyhelpingoutyourteammatesacrossthestoreandthecompany whenever you can.

• High School Diplomaor GED
• Friendly,outgoing personality
• Good listener
• Comfortablewithbasicarithmetic
• Proficienttypingskillsandabletohandleofficeequipment

PHYSICAL DEMANDS

GENERAL

LIFT/ CARRY

PUSH/ PULL

Stand

C

Reach above shoulder

O

10lbsor less

O

12lbsor less

O

Walk

C

Climb

O

11–20 lbs

O

13–25 lbs

O

Sit

C

O

21–51 lbs

O

26–40 lbs

N

F

Squator kneel

O

51–100 lbs

N

40–100 lbs

N

F

O

Over
100 lbs

N

N (not applicable)

=

Activityisnotapplicabletothis occupation.

O (Occasionally)

=

Occupationrequiresthisactivityupto
33% ofthetime(0-2.5+ hrs/day)

F (Frequently)

=

Occupationrequiresthisactivityfrom
33%-66% ofthetime(2.5-5.5+ hrs/day)

C (Constantly)

=

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)