Wellness Coach​/Student Support Center; UEC | California State University, San Be

Overview

Wellness Coach/Basic Needs & Student Support Center (UEC) | California State University, San Bernardino

Job No: 541948

Work type:
Auxiliary

Categories:
Excluded, Administrative, At-Will, Temporary, Part Time, On-site (work in-person at business location)

Location:

CSUSB Campus

Position type:
Temporary, Part Time, Benefited position through 10/31/2027 (appointment may be renewed annually based upon availability of funds, availability of work and satisfactory job performance)

Salary: $23.00 per hour

Work Schedule:

30 hours per week; schedule to be arranged, typically Monday-Friday from 10:30 AM to 5:30 PM. Some nights and weekend work may be required.

First Review Deadline:
This position will remain open until filled.

• Under minimal supervision of the Director of the Basic Needs & Student Support Center, the Wellness Coach will work independently to provide outreach, screening, resources assistance and support.

• Develop an understanding of all Basic Needs & Student Support services and program intake procedures (e.g., Swipe Out Hunger, Cal Fresh Outreach, Cal Fresh Healthy Living, Emergency Grant program, Emergency Housing program, student direct aid, and more).
• Develop an understanding of Cal Fresh program policies and procedures.
• Outreach to vulnerable student groups over the phone and in-person to create awareness and education about Cal Fresh food benefits.
• Educate students on eligibility for basic needs services and provide intake assistance and support as necessary.
• Educate students on eligibility for Cal Fresh benefits and provide pre-screening, application assistance and support as necessary.
• Provide case management for students requiring help completing the application process and maintain benefits.
• Facilitate classroom and/or group presentations and group informational sessions.

• Track all basic needs intake activities, Cal Fresh outreach activities, basic needs pre-screens, Cal Fresh applications submitted, outcomes, and other basic needs data.
• Track intake and referrals to other basic needs programming.
• Maintain a student caseload with accurate records and information.
• Log student summary notes in the Basic Needs Care Unit.
• Refer students to additional resources available through the Basic Needs & Student Support Center and the integrated Holistic Support.
• Respond promptly to department inquiries and messages via return phone calls or emails.
• Maintain student confidentiality.

• Maintain daily operations of the Basic Needs & Student Support Center, assist in managing department calendars, correspondence, center opening and closing duties, and department organization.
• Maintain utilization records of basic needs services, including student self-check-in, processing donations, processing incentive gifts, tracking case notes, data entry, and logging student summary notes in the Basic Needs Care Unit.
• Maintain snack inventory, quality control, and rotation of personal care items per policies and procedures.
• Keep space and storage areas clean and organized; ensure neat, stocked workstations and center cleanliness.
• Maintain crowd control during busy times and answer incoming calls with professional etiquette; manage mail routing as appropriate.
• Disseminate center information and respond to phone calls, emails, and walk-ins.
• Create newsletters and announcement letters.
• Support a high volume of RSVP replies with courteous communication to students and guests.
• Replenish office supplies to ensure ample inventory for staff.

• Attend staff meetings and all required training as scheduled.
• Work on special projects as assigned.

• Education: Completion of a bachelor’s degree from an accredited institution.
• Experience: Two years of experience in a variety of student or social service programs.
• Other:
  • Responsibilities and Expectations: Assume responsibility for understanding and learning about all basic needs services and programs offered in the department;
    Cal Fresh benefits; educate and connect students to basic needs services; provide feedback to supervisor regarding barriers to accessing and maintaining Cal Fresh benefits; lead training with the team on strengthening connections to basic needs services.
  • Knowledge
    
    Required:
    
    Understanding of the challenges faced by undergraduate college students and ability to assist students in navigating this environment; knowledge of college student basic needs concerns and best practices for individual, community, and system well-being.

• Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse backgrounds of community college students; foster and support an inclusive educational and employment environment.

• Medical, Dental, Vision, Flex Cash option
• CalPERS Retirement and CalPERS 457
• Group Term Life/AD&D
• Holidays & Personal Holiday
• Vacation and Sick pay accruals
• Educational Assistance Benefit is based on funding availability
• Workers'…