Academic Student Success Professional; Student Services Professional IV), Academic Success and Undergraduate Advising

Academic Student Success Professional (Student Services Professional IV), Academic Success and Undergraduate Advising

Job no: 562088
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Under the general direction of the Director of Academic Advising, the Student Success Coordinator provides advanced-level student services and serves as the campus subject matter expert on academic success, retention, persistence, and graduation initiatives. The position exercises a high degree of independent judgment in developing, implementing, evaluating, and continuously improving campus-wide academic success programs, policies, and advising practices that directly support institutional student success goals.

The incumbent independently analyzes institutional and student success data to identify trends, evaluate program effectiveness, and recommend policy, procedural, and programmatic improvements that influence advising practice and student success outcomes across the university. The position develops collaborative strategies with academic colleges and administrative units to improve student retention, academic standing, and degree completion.

The position provides highly complex academic advising to students experiencing academic difficulty while simultaneously leading university-wide initiatives related to probation, dismissal, academic recovery, orientation, and advising services. Through strategic leadership, data-informed decision making, and cross-divisional collaboration, the incumbent contributes to institutional priorities related to student persistence, equity, and graduation.

Responsibilities:

• Advises students who are having serious academic difficulties
• Helps students on academic notice, probation, dismissal, or returning after dismissal
• Reviews student records and individual situations
• Explains and applies university academic policies
• Creates academic recovery and success plans for students
• Refs students to appropriate campus resources and support services
• Helps develop programs that improve student success and retention
• Reviews advising programs to see what is working and what needs improvement
• Leads academic probation and dismissal processes
• Handles complex academic standing cases
• Makes sure procedures follow CSU and university policies
• Reviews student data related to:
• Retention
• Graduation
• Academic standing
• Uses data to recommend improvements to programs and procedures
• Prepares reports and shares findings with leadership
• Serves as a campus expert on academic success, probation, dismissal, and recovery
• Provides guidance to faculty, staff, administrators, and advisors
• Supports academic advising and registration during new student orientation
• Helps first-year, transfer, and other student groups with registration and advising
• Develops advising and registration processes
• Resolves difficult registration and advising issues
• Works with campus departments to improve the student experience
• Collaborates with Admissions, Registrar, Orientation, Enrollment Management, and academic colleges
• Participates in university committees and student success initiatives
• Builds partnerships with campus departments
• Helps remove barriers that may prevent students from succeeding or graduating
• Performs other related duties as assigned

Minimum Qualifications:

Experience:

Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services…