Supervising Appeals Specialist

The Human Services Program Integrity Division is recruiting for a Supervising Appeals Specialist who plans, organizes, and supervises staff who process State hearing requests and complaints received from recipients of various public assistance programs and supervises investigations of alleged Civil Rights violations. Duties include the following: serving as a resource for staff; reviewing, and evaluating case actions and resolving interdepartmental disputes regarding the application of State and County policies and procedures;

and interacting with State staff to obtain clarification and resolve disputes in the application of the State hearing process. The Supervising Appeals Specialist will also represent the County in complex issues including, but not limited to, appeals and civil rights as well as represent the Department at local, regional, and statewide meetings and conferences.

To review job-specific benefits, refer to:

Travel:
Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Sponsorship:
San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Thirty (30) semester (45 quarter) units of completed college coursework in English, business/public administration, or behavioral/social science. Completion of the Management Leadership Academy (MLA) program in San Bernardino County will be accepted toward the required coursework on the basis of 4 quarter units of credit per MLA tract completed.

A list of completed college coursework or legible copies of transcripts MUST be submitted with the application if the applicant does not possess an Associate's degree or higher in one of the qualifying fields listed above.

Three (3) years of experience in welfare/transitional assistance programs, which includes one (1) year of experience as an Appeals Specialist or two (2) years as a full-scope supervisor in a welfare/transitional assistance program. Experience must be within the past twelve (12) months and acquired in a California Department of Social Services.

Note:

Applicants with experience equivalent to an Appeals Specialist or Eligibility Worker Supervisor (or higher) in San Bernardino County may substitute two (2) additional years of such experience for a maximum of 15 semester (23 quarter) units of the required coursework.

The department is looking for a leader with the ability to plan, organize, and direct the work of staff members to meet changing workload demands and motivate employees in a positive manner. The ideal candidate will also have excellent written/oral communication and customer service skills as well as strong problem solving skills.

There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore it is to your advantage to provide as much relevant and detailed work experience as possible. Resumes may accompany the application as supplemental information only, but are typically not considered or reviewed unless specifically requested on the job announcement. Completing your application with statements such as “see/refer to resume” or “see attached” rather than completing your work history may affect your eligibility or competitive evaluation score.

To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00PM on the filing deadline.

It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application…