ServiceNow System Administrator

Overview

The Innovation and Technology Department (ITD) is accepting applications for Service Now System Administrator. This position will coordinate the implementation of systems and applications by utilizing the Service Now platform's development tools. Incumbents will enforce platform governance, accelerate adoption, and deliver modernized workflows that simplify operations, reduce complexity, and support the long-term strategic direction of ITD.

• Writing code to create custom applications or leveraging low code/no-code solutions
• Automating workflows for various processes (e.g., incident and change management, service requests)
• Configuring user controls and permissions; conducting testing and validation; deploying configurations and customizations within the Service Now platform
• Monitoring system performance; and providing trainings and instructional materials for end-users in order to ensure systems and applications meet the service needs and organizational objectives of the department
• Managing Service Now platform releases, upgrades, and cross-agency initiatives that support modernization goals
• Communicating Service Now platform priorities, opportunities, and outcomes to leadership and stakeholder

* Official

Job Title:

Systems Support Analyst III.

For more detailed information and continued list of duties, please refer to the Systems Support Analyst III job description.

EXCELLENT BENEFITS. To review the job-specific benefits, refer to the Summary of Benefits and Memoranda of Understanding (MOU).

• Pre-Employment Process:
  Applicants must successfully pass a background check and a job-related physical exam prior to employment.
• Availability:
  Must be available to work On-Call in a 24x7 environment. Incumbents may occasionally work evenings, weekends, and holiday hours.
• Schedule:
  
  A hybrid telework schedule may be offered upon satisfactory work performance. 9/80 schedules are a privilege and availability may vary depending on work assignment and business needs.
• Physical Requirements:
  
  Position requires multiple repetitive motions and the ability to lift at least fifty (50) pounds overhead.
• Travel:
  Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

REQUIRED EXPERIENCE: Three (3) years of work experience, within the past five (5) years, performing systems administration at the enterprise level. Experience must include two (2) of the following:

• Administration and maintenance of Service Now releases and upgrade cycles
• Administration and maintenance of Service Now implementation and configuration
• Administration and maintenance of Service Now migration and integration
• Administration and maintenance of Service Now modules

REQUIRED

EDUCATION:

Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field. A list of coursework must be submitted with the application.

Education Substitution: An additional one (1) year of qualifying experience may substitute for 15 semester (23 quarter) units of the education requirement, up to 30 semester (45 quarter) units.

• Experience configuring and installing server, storage and network equipment.
• Ability to analyze complex server, storage, and network systems to troubleshoot problems and make improvements.
• Work well in a collaborative team environment.
• Be able to work on multiple projects and assignments at the same time in an organized manner.

Applications will be accepted until a sufficient number of qualified applications have been received. Interested candidates are encouraged to apply as soon as possible, as this recruitment may close at any time without prior notice.

There will be a competitive evaluation of qualified candidates, based on the review of application material and supplemental questionnaire answers. It is to your advantage to be complete and thorough in your application and questionnaire responses, as resumes will not be reviewed as part of the competitive evaluation process.

All communications regarding the remainder of the selection process will be via email. Please ensure the email provided on this application is current; update your contact information as needed. Review your Spam/Junk settings to ensure you receive all information pertaining to this recruitment.

To ensure timely submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials…