Manager, IT​/Tech

Overview

Description

The IS Manager is responsible for planning, leading, and overseeing information systems operations that support clinical and business functions in a healthcare environment. This role manages day-to-day IT service delivery, supervises IS/IT staff and vendors, maintains reliable and secure technology infrastructure, and ensures high availability of systems used for patient care and revenue operations. The IS Manager partners with clinical leadership, operations, and compliance teams to implement and improve system sand workflows while supporting cybersecurity, privacy, and regulatory requirements.

MINIMUM & PREFERRED QUALIFICATIONS

Education/Training

Minimum:
Bachelor’s degree in Information Systems,Computer Science, Healthcare Informatics, or a related field.

Experience

Minimum:
Five or more years of progressive IT/IS experience, including responsibility for system support and infrastructure. Two or more years of experiencing leading teams, projects, or vendor-managed services. Experience supporting healthcare operations and clinical workflows.

Preferred:
Prior experience with cyber security programs, audits, risk assessments, or incident response coordination.

Certification(s)

CompTIA A+. Network+, Microsoft, Cisco, or other healthcare IT/informatics credentials

Skills, Knowledge & Abilities

• Team leadership, coaching, and performance management
• Incident management, troubleshooting, and structured problem solving
• Project coordination (planning, testing, training, go-live support)
• Vendor management and contract/service oversight
• Technical documentation and process development
• Healthcare technology environments and common clinical/business systems (EHR/PM, portals, interfaces)
• Networking fundamentals (LAN/WAN/Wi-Fi), device management, and endpoint security concepts
• Identity and access management, role-based access, and audit principles
• Backup/recovery concepts, downtime planning,and operational resiliency
• General cybersecurity practices (patching, vulnerability management, phishing awareness, MFA)
• Ability to prioritize competing requests in a fast-paced patient-care setting
• Ability to communicate clearly with clinicians, executives, and technical staff
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to analyze trends and implement continuous improvement based on metrics
• Ability to work independently and make sound decisions under pressure (including outage situations)

The physical demands described here are represented by those that must be met by an employee to successfully perform the essential functions of this job. The duties of the position may require the employee to sit, stand, and walk for extended periods in an office/clinic environment. Frequent use of hands and fingers for computer and phone operation. Must be able to lift and carry IT equipment up to 25-50 pounds with or without reasonable accommodation.

Occasional bending, kneeling, reaching, and crawling in confined spaces to install or troubleshoot equipment. May occasionally work extended hours or be on-call during upgrades, outages, or critical incidents. Adequate vision, hearing,and speech to perform job duties and communicate effectively.