Voice Network Systems Support Analyst II

Overview

The Innovation and Technology Department is accepting applications for the Voice Network System Support Analyst II for the Telecommunication Services Division. The position will be responsible to analyze, design, modify and maintain the County's telecommunications networks.

This is the fully qualified journey-level of the Systems Support Analyst series. Incumbents in this position will:

• Analyze, evaluate, test, recommend, customize and provide technical support for network hardware and software products
• Install and implement Cisco VoIP hardware and software; analyze network hardware and software historical data and traffic patterns to improve network performance
• Design network topology and work with staff to implement; develop and implement dialing and network routing strategy
• Execute unified communication network troubleshooting, implement system upgrades; perform strategic planning and tactical disaster recovery
• Prepare and submit reports as required by management
• Analyze service levels, network capacity utilization, implement network and software changes/upgrades
• Analyze customer requirements and submit job quote requests to vendors
• Evaluate vendor quote requests for accuracy and submit to management for purchase approval
• Train coworkers and subordinates on new and existing technologies
• Evaluate licensing needs and compliancy within Cisco and associated systems

* Official title:
System Support Analyst II. For a comprehensive list of duties please see the job description for System Support Analyst II
.

EXCELLENT BENEFITS!

To review the job-specific benefits, refer to the Summary of Benefits and Memoranda of Understanding (MOU).

• Pre-Employment Process: Applicants must pass a background investigation, which includes fingerprinting, work history & education check, as well as a job-related physical exam and drug screening.
• Availability: Incumbents are subject to 24-hour call-back, evening, and weekend work.
• Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
• Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

• REQUIRED
  
  EDUCATION:
  
  Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, public or business administration, or a closely related field. Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) are acceptable.
• Other Requirements: A list of complete coursework must be submitted with the application if a college degree in a qualifying field has not been conferred.
• REQUIRED EXPERIENCE: A minimum of two (2) years of full-time equivalent work experience within the last five (5) years with Cisco VoIP networks and/or PBX networks which included responsibility for installation, maintenance, repair and upgrades.
• Education Substitution: An additional one (1) year of qualifying experience within the last five (5) years may be substituted for education.
• Experience in Telephony and Data Infrastructures, Cisco UCS servers, VMWare, UCM and Unity Connection, and Networking. Strong problem solving and analytic skills are highly desirable. The ideal candidate will demonstrate strong interpersonal and communication skills, a team player with the ability to achieve goals through influence, collaboration, and cooperation.

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. Include detailed descriptions of qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure: Please complete and submit the online employment application and supplemental questionnaire for consideration before the deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

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