Computer Support Specialist

Job Description

JOB SUMMARY
:
Under general supervision, configures, installs, tests, maintains, troubleshoots and repairs computer systems and peripheral equipment; provides guidance to users on proper operation and care of hardware, software, and peripheral equipment.

Supervision
:
Receives supervision from Director of Information Technology or designee. Positions in this classification exercise no supervision.

• Installs, maintains, and updates client operating systems and devices.
• Provides support to district users, parents, students, and others as required.
• Configures and sets up external devices such as printers, audio‑visual equipment, mobile carts and charging stations, and other external devices for computers.
• Sets up, installs, replaces, and maintains computer and related equipment in a large multi‑vendor enterprise networked environment.
• Provides technical support in troubleshooting and resolving problems with client device hardware, network connectivity, software, and peripherals.
• Diagnoses defects in equipment and performs skilled repair work on various user devices.
• Consults with and makes recommendations to sites when parts for repairs or new equipment are needed.
• Supports the installation, use, and maintenance of any district applications and other software.
• Uses technology support tools such as telephone, remote viewing or control software, and other remote deployment and support tools to provide technical assistance to all users.
• Creates, develops, and maintains internal technical knowledge base articles.
• Evaluates and tests new hardware, application programs and provides feedback.
• Provides guidance, training, and instructions to other technicians.
• Provides possible recommendations and solutions to departmental manager concerning enhancements to hardware and software.
• Utilizes ticketing system to enter and manage work requests.
• Serves as liaison between schools and departments to coordinate activities, exchange information, and resolve issues.
• Assists with inventory audits as needed.
• Performs other job‑related duties as assigned.

Two (2) years of paid full‑time experience as a computer support technician supporting multiple sites with a variety of computer equipment, operating systems, and application software in a multi‑vendor environment.

High school graduation or the equivalent.

An appropriate, valid California driver’s license and auto liability insurance.

Fingerprinting, drug and tuberculosis testing is required of all successful candidates new to the district.

Reasonable accommodations will be provided upon request.

Health, Vision, Dental and PERS (retirement). Benefits are available to full‑time and part‑time employees.

Closing Date:
July 14, 2026 at 11:59 P.M. PST.