Consumer Support Technician - File Clerk

SUMMARY: Under the direction of the Case Control Manager, perform office clerical work to include classifying and filing documents in folders or e-files; purge files; alphabetize documents, perform physical inventory of caseload files.

HOURLY RANGE:

SIGN-ON BONUS!

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.
• This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses.

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• File consumer material chronologically in appropriate section of consumer file based on subject or content.
• Maintain consumer files in accordance with agency procedures and in a professional looking condition.
• Sort and classify consumer file material per agency file organization charts.
• Assist agency staff in finding material or information.
• Perform physical inventory of CSC caseload records as scheduled or required.
• Review scanning materials for quality and file accurately.
• Purge consumer files of documents that are outdated, duplicated, or unnecessary on an ongoing basis in accordance with agency instruction and retention requirements.
• Coordinate filing, purging, and inventory assignments for part-time personnel.
• Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
• Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan.
• Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Maintain good attendance and punctuality.
• Good verbal and written communication skills, and make simple arithmetical computations.
• Keep manager informed of pending work, work in progress and problems encountered.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
• Attend training sessions as required.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS:

• High school diploma or equivalent.
• Experience with filing and processing documents accurately and rapidly.
• Ability to operate office equipment.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.