Pension Administration System Assistant Manager

THE POSITION

Under general direction from the Information Systems Operations Manager, the Pension Administration System Assistant Manager oversees, supports, and enhances SBCERA’s Pension Administration System (PAS) and related applications. The incumbent provides technical leadership, supervises staff, manages day-to-day PAS operations, ensures data integrity, coordinates system upgrades, and partners with internal stakeholders, vendors, and business units to optimize workflows and service delivery. This position plays a key role in sustaining mission‑critical technology that supports benefit calculations, member services, employer reporting, and core retirement operations.

• Administer, maintain, configure, and monitor the Pension Administration System (PAS).
• Ensure system stability, data accuracy, performance, and security in accordance with SBCERA standards.
• Coordinate, test, and validate system fixes, patches, releases, upgrades, and enhancements.
• Resolve PAS issues through troubleshooting and root‑cause analysis.
• Build positive, professional working relationships with staff at all levels of the organization and interact effectively, courteously, and confidently with members of the public.
• Work with business units to analyze and improve workflows related to benefits, employer reporting, and accounting functions.
• Translate business requirements into functional and technical specifications.
• Maintain system documentation, procedures, and user guides.
• Oversee PAS data integrity activities, including audits, validation, and reconciliation.
• Supervise staff responsible for reports, data extracts, dashboards, and queries.
• Assist in planning and executing PAS‑related projects and system integrations.
• Serve as a primary liaison with vendors, consultants, and external service providers.
• Provide leadership, coaching, supervision, and performance evaluations for assigned staff, fostering a collaborative and service‑oriented team environment.

A combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be qualifying. A typical way to obtain the required qualifications would be:

• SBCERA’s mission, strategic pillars, and core values of Integrity, Accountability & Transparency, Commitment, Effectiveness, Professional Excellence, and Collaboration.
• Pension administration systems and related actuarial, benefits, and financial processes.
• IT system management principles, including change management, release management, and system lifecycle methodologies.
• Database concepts, data structures, and reporting tools.
• Business process analysis and workflow optimization.
• Project management principles and tools.
• Regulatory requirements applicable to public retirement systems.
• Vendor relationship management and contract oversight.
• Principles and practices of staff supervision and leadership.

• Apply and model SBCERA’s core values of Integrity, Accountability & Transparency, Commitment, Effectiveness, Professional Excellence, and Collaboration in daily work assignments.
• Oversee and support a mission‑critical enterprise system, including system configuration, testing, troubleshooting, and enhancement activities.
• Supervise, train, coach, and evaluate technical and analytical staff.
• Develop and implement operational procedures, system documentation, and workflow improvements.
• Manage data integrity processes such as audits, reconciliations, and quality assurance checks.
• Translate business needs into functional and technical specifications.
• Coordinate vendor activities, evaluate performance, and support contract compliance.
• Organize workflow, prioritize competing demands, and meet project deadlines.
• Develop dashboards, reports, and data extracts and/or supervise staff who perform these tasks.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.

• Model SBCERA’s core values of Integrity, Accountability & Transparency, Commitment, Effectiveness, Professional Excellence, and Collaboration.
• Manage and support a mission‑critical enterprise system.
• Analyze complex technical and functional problems and provide effective…