Information Technology Technician Ii

WE ARE HIRING: INFORMATION TECHNOLOGY TECHNICIAN II

Are you ready to grow your technical career and make a meaningful impact? The Superior Court of California, County of San Bernardino, is seeking a skilled Information Technology Technician II to deliver advanced technical support across our Court-wide systems and infrastructure. The ideal candidate brings strong technical expertise, a commitment to excellent customer service, and the ability to contribute to an efficient and user-focused IT environment.

As an IT Technician II
, you will:

• Provide advanced technical support to end users across multiple Court locations, resolving complex hardware, software, and application issues.
• Support and enhance IT service management (ITSM) practices, including incident response, service requests, and asset tracking.
• Serve as a resource to junior technicians by offering guidance, troubleshooting assistance, and knowledge sharing.
• Assist in developing and maintaining standard operating procedures, documentation, and knowledge base resources to improve service delivery.
• Collaborate with IT teams, including Infrastructure, Cybersecurity, and Business Solutions, to ensure system reliability, performance, and security.
• Participate in technology deployments, upgrades, and operational initiatives that improve efficiency and user experience.

This role is a key contributor to maintaining effective IT operations while supporting continuous improvement and high-quality service across the Court.

The Court will accept applications until a sufficient number of qualified candidates have applied, and this recruitment may close at any time without notice. Applicants are strongly encouraged to apply early, with priority consideration given to those who submit their materials by July 12, 2026
.

Notifications:
All candidates will be notified of their status via email.

Background:
All selected candidates must pass a background check and reference checks.

Sponsorship:
San Bernardino Superior Court is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Under general supervision, performs problem analysis and resolution of information technology service desk calls; performs workstation support duties; assists and trains end users; installs, configures, tests and maintains user computer hardware, software, wireless devices and network equipment, phones, courtroom and office equipment; and performs related duties as assigned.

Receives general supervision from assigned supervisory and management personnel. Exercises no direct supervision over staff.

This is the journey-level classification in the Information Technology Technician series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

This class is distinguished from the Senior Information Technology Technician in that the latter performs more complex work assigned to the series and provides technical and functional direction over lower-level staff.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Provides advanced end user support for a variety of issues; diagnoses and fixes computer hardware and software or communications connectivity issues; resolves issues within prescribed timelines or refers to higher level professional staff for further investigation and resolution.
• Receives and responds to inquiries and requests for routine technical assistance from end-users on computer software and hardware, peripheral equipment and local area networks; troubleshoots, diagnoses and resolves…