Substitute Technology Support Specialist II Job San Bernardino area,California USA,IT/Tech

Summary Description

Performs a variety of advanced technical support duties in the operation, management, and maintenance of computer network hardware and software systems in support of administrative and instructional users in assigned departments.

Supervision Received and Exercised

Receives limited direction from the appropriate supervisor; refers only unusual decisions to the supervisor. May provide technical and functional direction to assigned student workers.

Representative Duties

Installs, configures, troubleshoots, and maintains software, hardware, network systems, computer labs, and data lines; troubleshoots, repairs, and maintains LAN systems, including computers, servers, routers, switches, and other peripherals and their related software and accessories.

Installs, manages, and maintains network servers and server software on multiple platforms; updates and configures switches.

Works with vendors on projects and issues related to telecommunications and computer systems.

Documents networks, equipment inventories, software inventories, and repairs.

Maintains and manages data and record storage on servers; assists in controlling access to data by designing and enforcing data security measures.

Installs, administers, and troubleshoots telecommunications networks, equipment and IP telephones; such as maintaining call tree schedules and telecommunication user accounts; may install wire/cabling in ceilings and walls.

Consults with faculty and staff to develop solutions for office and lab technology; consults with vendors, the District, and college personnel to develop and implement security standards.

Provides recommendations to the departmental manager concerning enhancements to the hardware and software inventory.

Provides training to end users on the proper use of technology equipment and information security.

Performs software updates and upgrades.

May assist the departmental manager with the technology budget for computer equipment, software acquisitions and support; requests quotes and orders from vendors for equipment and software.

Assists administrators and staff with a variety of technical issues.

Collaborates with District and college personnel in the design and development of system configurations and software.

Participates in the development, documentation, and implementation of technology service management practices; works to develop standards and procedures for the implementation and support of hardware and software.

Refers more complicated issues to higher‑level staff; works collaboratively and, in a training capacity, assists Senior Technology Support Specialists to complete projects and tasks.

May provide guidance, training, and instruction to lower‑level technology staff.

Stays current on relevant technology changes.

Performs other duties related to the primary duties.

Core Competencies Mathematical Facility

Performs operations involving counting, adding, subtracting, multiplication and division.
Follows multi‑step computational procedures and applies formulas.
Applies basic algebraic or geometric reasoning and problem solving.
Recognizes approaches and algorithms for finding real world computational solutions.
Computes and interprets descriptive statistics.

Critical Thinking

Analytically and logically evaluates information to resolve problems.
Follows guide, SOP or other step by step procedures for locating the source of a problem and fixing it.
May detect ambiguous, incomplete, or conflicting information or instructions.

Attention to Detail

Focuses on the details of work content.
Shows care and thoroughness in adhering to process and procedures that assure quality.
Applies knowledge and skill in recognizing and evaluating details of work.
Applies skilled final touches on products.

Analyzing and Interpreting Data

Applies sorting, coding and categorizing rules.
Analyzes data.
Reads reports.
Draws meaning and conclusions from quantitative and/or qualitative data.

Professional Integrity and Ethics

Follows a clear‑cut set of rules.
Understands practical necessity of rules and ethical guidelines.
Shows consistency in behavior and judgement over a long term and varied situations.

Legal and Regulatory Navigation

Underst…