Computer Support Specialist

Job Summary

Under general supervision, configures, installs, tests, maintains, troubleshoots, and repairs computer systems and peripheral equipment; provides guidance to users in proper operation and care of hardware, software, and peripheral equipment.

Receives supervision from the Director of Information Technology or designee.

• Installs, maintains, and updates a variety of client operating systems and devices
• Provides support to district users, parents, students, and others as required
• Configures and sets up external devices such as printers, audio‑visual equipment, mobile carts, and charging stations for computers
• Sets up, installs, replaces, and maintains computer and related equipment in a large multi‑vendor enterprise networked environment
• Provides technical support in troubleshooting and resolving problems with client device hardware, network connectivity, software, and peripherals
• Diagnoses defects in equipment and performs skilled repair work on user devices
• Consults with and makes recommendations to sites when parts for repairs or new equipment are needed
• Supports the installation, use, and maintenance of district applications and other software
• Uses technology support tools such as telephone, remote viewing or control software, and other remote district deployment and support tools to provide technical assistance to all users
• Creates, develops, and maintains internal technical knowledge base articles
• Evaluates and tests new hardware and application programs and provides feedback
• Provides guidance, training, and instructions to other technicians
• Provides possible recommendations and solutions to the departmental manager concerning enhancements to hardware and software
• Utilizes ticketing system to enter and manage work requests
• Serves as a liaison between schools and departments to coordinate activities, exchange information, and resolve issues
• Assists with inventory audits as needed
• Performs other job‑related duties as assigned

Two (2) years of paid full‑time experience working as a computer support technician supporting multiple sites with a variety of computer equipment, operating systems, and application software in a multi‑vendor environment.

High school graduation or the equivalent.

An appropriate, valid California driver's license and auto liability insurance.

Health, Vision, Dental, and PERS (retirement). Benefits are available to full‑time and part‑time employees.