Application Support Manager

June 30, 2026 Job Posting #8777.00

SAN BERNARDINO COUNTY SUPERINTENDENT OF SCHOOLS

601 North E Street, San Bernardino, CA  
· Ted Alejandre, County Superintendent

SALARY: $ to $ Annually (Range 75)

LENGTH OF SERVICE: 227 Days per Year/12 Months

Final date to receive applications:
July 20, 2026 (4:00 PM PST)

LOCATION:

Technology Joint Powers Authority, San Bernardino

The Application Support Manager leads the full lifecycle of enterprise application services, including implementation, configuration, deployment, ongoing support, and continuous improvement. This position oversees helpdesk operations and ensures the successful adoption and sustainment of business systems through structured implementation practices, user support, and training. The Application Support Manager also supervises technical support staff.

• Implements and maintains a tiered support model, including escalation procedures, service level expectations (SLAs), and performance metrics;
• Monitors and analyzes support trends to identify root causes, improve system performance, and reduce recurring issues;
• Supports timely resolution of incidents and service requests while promoting high levels of customer satisfaction;
• Facilitates smooth transition from system implementation to ongoing support by establishing documentation, training, and support readiness prior to go-live;
• Leads post-implementation reviews to evaluate system performance, user adoption, and opportunities for continuous improvement;
• Oversees the helpdesk operations
• Communicates support issues and progress with senior management, internal staff, and system users;
• Oversees design and production of a wide variety of print and digital projects including, but not limited to, user manuals, training materials, blog posts, brochures, flyers, logos, and infographics;
• Maintains and updates consortium websites;
• Ensures departmental standards are aligned with organizational and industry standards;
• Collaborates with the communication department;
• Develops and maintains video and web training materials and training delivery using various media;
• Establishes and maintains version control for documentation;
• Creates and applies protocols for support services, documentation, and training;
• Assists with conducting presentations, trainings, events, and/or workshops countywide;
• Supervises staff;
• Performs related duties as assigned.

Experience leading software implementations and managing post-implementation support in a production environment; implementing and maintaining support processes, service standards, and performance metrics; coordinating cross-functional teams to support system implementation and support activities;

Skill in graphic design and project management; setting standards for software presentation; establishing procedures and priorities for software support and training; distributing software materials to clients;

Knowledge of software systems design, development and implementation procedures; systems integration and infrastructure; financial applications and processes to support the end-user; principles and tools used in the development of written and video presentations;

Ability to align application support and implementation efforts with organizational and operational goals; train and supervise staff; analyze, interpret and apply laws and regulations; establish and manage support priorities, processes and procedures; facilitate achievement of district goals and objectives; manage multiple projects and timelines; lead and communicate effectively; exercise sound judgment; travel to various locations;

Physical Abilities include sitting for extended periods, reaching, fine manual dexterity, pushing and pulling, talking/hearing, near and far visual acuity/depth perception/color vision/field of vision.

• Two (2) years of experience implementing or supporting software systems within an information technology environment, including documentation and training;
• Two (2) years of experience in helpdesk operations, customer support, or application support services;
• Two (2) years of supervisory or project…