Manager, IBM i Systems & Application Development

Manager, IBM i Systems & Application Development

Under the direction of the Chief Financial Officer, the Manager, IBM i Systems & Application Development oversees the administration, security, and operation of the agency's IBM i environment and related applications, including UFS, SANDIS, system integrations, and third-party software. The position leads the development, implementation, and support of IBM i solutions; supervises assigned staff; ensures system security, availability, and continuity; and serves as the agency's primary IBM i technical resource.

The Manager collaborates with users, stakeholders, and vendors to implement enhancements, resolve technical issues, and maintain reliable, effective business systems.

Annual Range: $ - $ annually

Essential Duties and Responsibilities:

• Oversee the operation, maintenance, and optimization of IBM i Systems, related applications, and processing environments to ensure data integrity, system reliability, and effective support of agency operations.
• Administer and maintain IBM i Systems, including backup and recovery processes, system configurations, and hardware/software security controls.
• Direct and support staff in daily production processing activities, including monitoring IBM i operations, scheduled workloads, and the distribution of system-generated reports and data processing outputs.
• Manage the Case Management System (SANDIS) and the Department of Developmental Services (DDS) Uniform Fiscal System (UFS).
• Lead the analysis, design, development, testing, implementation, and maintenance of custom IBM i applications, system integrations, programs, and job streams. Ensure solutions are delivered in a timely manner to support evolving business requirements, improve operational efficiency, and maintain the effectiveness of IBM i Systems, UFS, and SANDIS.
• Design application and custom programs, as well as processing procedures, to support end users.
• Perform all activities required for the implementation of automated computer systems utilizing CL and other programming languages and tools.
• Perform application enhancements in accordance with business requirements and approved change requests.
• Maximize the effective use of data within IBM i Systems, UFS, SANDIS, and eBilling systems through the use of various software applications.
• Perform daily monitoring and oversight of internal security, compliance, and system integrity to ensure the secure, reliable, and uninterrupted operation of IBM i Systems and related applications.
• Administer system security, system values, and access-control standards, including the creation, modification, auditing, and removal of user and group profiles.
• Monitor system operations, performance metrics, operator messages, security events, and capacity utilization to identify abnormal conditions and potential service disruptions.
• Analyze, troubleshoot, and coordinate resolution of critical hardware, software, application, and performance-related issues impacting system availability or user productivity.
• Partner with Cloud Safe (IBM Cloud Hosting Services) to establish and maintain explicit disaster recovery plans and procedures.
• Develop and recommend technology strategies, infrastructure improvements, and modernization initiatives that support agency objectives.
• Evaluate and recommend technology solutions, vendor services, and system investments to improve operational efficiency, reliability, and security.
• Identify and remove unused data files to optimize system disk space.
• Identify large unused program objects, unnecessary files, and old spool files to reclaim disk space.
• Coordinate maintenance, repairs, warranties, and vendor support services as required.
• Maintain and document operating systems and related software; monitor the effects of programs and queries on system performance.
• Work closely with IBM Cloud Hosting Services for infrastructure upgrades and technology improvements as needed.
• Effectively supervise Computer Support Specialists and assign work priorities as appropriate.
• Conduct performance evaluation at least annually and provide timely performance feedback.
• Provide ongoing coaching, guidance, mentorship, and technical leadership.
• Ensure that all personnel assigned to the EDP unit have a thorough working knowledge of all systems and programs utilized by the agency.
• Ensure staff proficiency to support business continuity during temporary or extended absences of key personnel.
• Provide technical consultation and guidance to staff regarding system functionality, business processes, and problem resolution.
• Review staff work through periodic quality assurance reviews and performance monitoring.
• Evaluate staff performance for sound judgment, technical competency, compliance, accuracy, and quality standards.
• Ensure that work activities comply with agency policies, procedures, and operational standards.
• Promote employee engagement, teamwork, and staff development in alignment with the agency's mission statement and core values.
• Address employee concerns and…