Senior SAP Technology Administrator

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Information Technology

The following statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job.

The SAP Technology Administrator serves as the customer-side SAP technical administrator responsible for retained

Basis, security, BTP Cockpit administration, cloud platform operations, and operational support activities in a RISE with SAP environment. This role manages the operational boundary with SAP’s RISE Managed Services, ECS, Product Support, and internal Stater Bros. Marketsoperations while owning customer-retained responsibilities such as daily system monitoring, incident coordination, transport and change management, user and security administration, integration platform support, release assessment, upgrade planning, and technical coordination across the SAPlandscape.

• Act as the primary customer-side technical interface with SAP RISE Managed Services, SAP ECS, Product Support, SAP Technical Quality Manager, Customer Success Partner, and related operations teams.
• Perform daily monitoring and assessment of SAP systems, SAP BTP services, HANA database health, interfaces, integrations, and operational dashboards; create incidents for system flags, alerts, errors, or service issues and follow through until closure.
• Provide technical and operational support for projects and support activities, including landscape readiness, access setup, integration coordination, release planning, and post-go-live support.
• Maintain clear documentation for SAP technical operations, BTP administration, security administration, landscape activities, service requests, incidents, change requests, operational handoffs, and support procedures.
• Manage and follow up on open operational items, user-reported incidents, error incidents, service requests, SAP cases, SAP service requests, and ECS support tickets until resolution.
• Administer SAP BTP Cockpit, SAP Integration Suite, SAP Cloud Identity Services, SAP Enable Now, SAP Cloud ALM, SAP Private Cloud Workspace, SAP for Me, SAP Portal administration, and related SAP cloud services.
• Open, coordinate, and track SAP Product Support cases, SAP ECS service requests, remote connection requests, maintenance planner activities, and Product Availability Matrix support needs.
• Assess, plan, schedule, and coordinate system upgrades, patching windows, release assessments, maintenance activities, and new SAP release impacts with SAP ECS and internal stakeholders.
• Review SAP Hot News, SAP Security Notes, new SAP releases, webinars, and product updates to assess operational impact and recommend required follow-up actions.
• Coordinate HANA Cockpit database monitoring, performance checks, maintenance activities, and related technical follow-ups in alignment with SAP RISE and ECS responsibilities.
• Support SAP Customer Activity Repository systems, SAP Business Objects, SFTP services, SSO configurations, SAP remote connections, interface users, RFC destinations, communication arrangements, and integration-related technical configuration.
• Manage SAP users, roles, authorizations, access issues, cloud identity integration, and segregation-of-duties controls across S/4
  
  HANA, CAR, PMR, BTP, and related SAP applications.
• Manage SAP change requests and transport approvals across thelandscape, ensuring alignment with Stater Bros. Markets change control, release governance, and operational readiness processes.
• Represent Stater Bros. Markets Operations in periodic RISE, ECS, Product Support, and service review meetings, documenting risks, follow-ups, decisions, open items, and required actions.
• Work with development teams to ensure client needs are accounted for in all new development initiatives
• Consult business analyst and business relationship managers on client feedback and needs to guide planning upgrades and new features.
• Analyze and collaborate on organizational improvements to increase quality and…