College of Arts & Letters, Information Technology - Student Assistant

Job Summary

The College of Arts and Letters IT team at CSUSB is searching for a student employee to assist in providing technical support for the faculty, staff, and students from 9 departments. The student assistant will work directly with the Head IT Consultant to ensure the smooth operation of all printers, computers, and any other electronic devices for the college.

The student assistant will also assist with updating, maintaining, and repairing several computer labs across campus. This includes installing software, replacing mice and keyboards, and cleaning the physical machine for both Mac and Windows.

Work hours will be decided at the beginning of each quarter, depending on the student’s class schedule. A maximum of 20 hours per week may be worked when the class schedule allows it. The student assistant will primarily be working in University Hall, but tasks are frequently given all over campus.

• Taking phone calls and making appointments.
• Assisting Faculty/Staff with their various computer issues in person or remotely
• Resolving printer issues
• Replacing hardware
• Repairing/upgrading machines
• Maintaining Lab / Faculty / Staff computers (desktops / laptops / tablets)
• Resolve security vulnerabilities
• Checking the hostname / IP address
• Updating the operating system/software
• Creating / updating FOG deployment images for various labs to deploy when needed
• Add / update items in our inventory system
• Following and updating documentation procedures
  
  Excellent interpersonal skills (Verbal and Written)

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
• Special
  
  Qualification:
  
  Admission or registration as a CSU student.

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement:
  Social Security Card

• Major:
  Computer Science, Systems, Engineering
• Currently enrolled or previously taken CSE
  3650 and CSE
  3660 classes are preferred.
• Skills, Knowledge, and
  
  Experience:
• Ability to comfortably use and troubleshoot both Mac and Windows machines.
• Basic knowledge of systems networking (IP, MAC, Subnet mask)
• Familiarity with printer maintenance (Resolving paper jams, replacing toner cartridges, and paper)

Student Employment Anticipated Hiring Range: $16.90 per hour.

The compensation offered will consider internal equity and experience among other factors.

Work status:
Part-Time, Temporary, Seasonal

Academic year available hours:
Monday through Friday (8:00 am – 5:00 pm).

Summer available hours:
Monday through Thursday (7:00 am - 5:30 pm). The Final date to receive applications is:
September 19, 2026; however, the position may close when an adequate number of qualified applications are received.

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Education Code 89521 Requirements:
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the…