Information Technology Services - Federal Study Student Assistant

Information Technology Services - Federal Work Study Student Assistant

Job no: 560740
Work type: Student Assistant - Federal Work Study
Location: San Bernardino - San Bernardino Campus
Categories: Administrative, Temporary, Part Time, On-site (work in-person at business location), Unit 15 - CSUEU - Student Assistants

• Must complete a Free Application for Federal Student Aid (FAFSA) for the current award year
• Must maintain Satisfactory Academic Progress standards
• Must be enrolled in at least half-time. (6 units undergraduate; 3units graduate) per semester
• Must have a federal need of at least $2,000
• Submit all requested financial aid documentation from your To-Do-List by the due date
• Must have an official award notification from the Financial Aid Office
• Must be a U.S. citizen, eligible non-citizen, or permanent resident

FWS Waiting List:
Students not awarded FWS may be added to the FWS Waiting List. Please email us atworkstudy

NOTE:

Program funding is limited, applying through the FWS Waiting List does not guarantee a FWS award.

Job Summary:

Under direct supervision of the Deputy Chief, student assistant for the Information Technology Services division. Duties include direct support to the Technology Support Center (TSC) and may include support to the following departments as well:
Training Services, Accessible Technology Services, Smart Classroom Technologies (SCT), Enterprise and Cloud Services (ECS), Office of the CIO, and Office of the Vice President. All tasks are performed under the lead work direction of professional ITS staff to ensure quality, accuracy, and adherence to university standards.
This position will serve as initial point of contact for students, faculty, and staff visiting the TSC. Students will be responsible for staffing the front desk, answering calls as the campus operator, and/or assisting the SCT team with audio/visual support for classroom calls or events. This includes assisting students, faculty, and staff with questions, Coyote One Cards, computer troubleshooting, resetting CoyoteID passwords, and connecting devices to the wireless network (Eduroam.)

As a campus operator, students are responsible for handling incoming calls to campus’ general phone number. This includes answering general questions regarding the University, handling emergency request following established procedures, and forwarding calls received from students, faculty, staff, and the general public to the respective person or department based on the caller’s request. Smart Classroom Technologies duties include, but are not limited to: serve as a point of contact for students, faculty, and staff who are requesting audio/visual services for smart classrooms, conference rooms, and other needs throughout the University.

Assisting ECS includes working with server room operations, including the installation and removal of server equipment and maintaining server room organization, maintaining organized and secure data center environments, documenting infrastructure, supporting wireless network deployments, installing and maintaining wireless access points (WAPs), assisting with backup battery systems, telecommunications infrastructure, structured cabling, and other enterprise technology projects throughout the university.

Responsibilities:

Technology Support Center (TSC)
- Serve as the first point of contact for students, faculty, staff, and visitors seeking technology assistance.
- Assist customers with Coyote One Card services, CoyoteID password resets, Wi-Fi (Eduroam) connectivity, software support, and general computer troubleshooting.
- Answer campus-related questions and provide exceptional customer service.
- Assist with resolving issues involving computer lab equipment, printers, kiosks, charging stations, and other campus technology resources.
- Escalate technical issues to professional staff when appropriate.
- Maintain accurate documentation of support requests and completed work.

Campus Operator Support
- Answer incoming calls to the University's main telephone number.
- Provide accurate information regarding university services, departments, and resources.
- Route calls to the appropriate campus departments.
- Follow…